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Blogs
Darcy Sullivan

Measuring Success when Improving Your Efficiency Ratio and Profitability

Bill Waid, FICO's chief product and technology officer, recently shared his insights into how banks can measure their success with their efficiency ratio and profitability. I'm sharing his insights be...

05 Jan 2024
Banking Architecture
Alex Kreger

Five Ways to Improve Customer Experience in Financial Services in 2024

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or slo...

04 Jan 2024
Banking Strategy, Digital and Transformation
Sergiy Fitsak

How AI-Driven Chatbots are Transforming the Financial Services Industry

AI-powered solutions are rapidly maturing, becoming a vital asset across numerous industries, particularly within finance. According to a Markets and Markets report, the global chatbot market achieve...

03 Jan 2024
Banking Strategy, Digital and Transformation
Bo Harald

Credentials galore - the new megatrend

2023 was the year when it was widely realised that e-identification - important as it is - is just one credential building the e-identity of citizens and organisations. With the already available EUDI...

03 Jan 2024
Artificial Intelligence and Financial Services

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