3725 Results from /retail
Alex Kreger Founder & CEO at UXDA
Imagine the effortless satisfaction of a single-click purchase on Amazon, one tap Uber hail or the perfectly timed recommendations from Netflix—these aren’t happy accidents from generic experience. They have carefully enriched the digital experience, contributing to multi-billion dollar success. Thousands of banks and Fintechs try to tap into the ...
14 April 2025 /retail /devops Innovation in Financial Services
Terence Creighton Head of Retail Banking Delivery at GFT Financial
Digital transformation in today's banking environment is no longer optional but imperative. Financial institutions are compelled to move with the ever-evolving expectations of tech-savvy customers and to compete with agile fintechs and digital-first challengers. Yet, despite the urgency, significant impediments often arise at almost every step tow...
10 April 2025 /retail Digital Bank Transformation
Nick Green Director at Purple Patch Broking Ltd
Lenders have traditionally turned to credit bureau data to assess affordability and risk—but that reliance is starting to change. AI-powered models are now delivering real-time, predictive insights that offer far more than static bureau scores. And with alternative data sources gaining traction, credit providers are under pressure to reassess how ...
10 April 2025 /retail /crime Banking
Ben Goldin Founder and CEO at Plumery
The explosion in the number of super app users over the past decade is staggering: China’s WeChat now has around 1.38 billion monthly active users (MAUs); India’s Paytm has 100 million; Argentina’s Mercado Libre has 56 million; UAE’s Careem has 48 million; and Indonesia’s Grab has 41.9 million MAUs. In 2022, Gartner forecasted that 50% of the ...
08 April 2025 /retail /predictions
Siobhan Byron EVP, Universal Banking at Finastra
In business we are encouraged to challenge the status quo, think outside the box, and disrupt or be disrupted. We are exhorted to fail fast while we think big, start small and scale fast. And while there might be some dispute about whether Peter Drucker actually said, “innovate or die”, there is no argument that he had a profound belief in the c
08 April 2025 /retail Banking
Harry Hanson-Smith Vice President Dynamic Yield by Mastercard at Dynamic Yield by Mastercard
Customers expect personalisation everywhere -from online shopping to takeaway meals. The banking industry is no exception. As consumers demand seamless, tailored experiences across digital and physical touchpoints, banks must step up, delivering smarter, more intuitive interactions. From hyper-relevant product recommendations to AI-driven customer...
07 April 2025 /retail Digital Banking
John Bertrand MD at Tec 8 Limited
The technology on show at the Retail Technology Show at Excel, London is a glimpse of the future for the retail and payment industries. Both industries channels have similar expressions of crime being out of control. Shoplifting, online scams and payment fraud particularly Authorised Push Payment (APP) being highlighted. The British Retail Consor...
07 April 2025 /payments /retail Banking Strategy, Digital and Transformation
Could a banking app, knowing users' patterns, emotions and fears, possibly push them to make the wrong choice to maximize the company’s profits? In an era in which apps have become the primary financial gateway, the line between empowering and trapping digital users has never been so blurred. Are some financial services already using shady pattern...
07 April 2025 /regulation /retail Innovation in Financial Services
Let’s cut to the chase. Financial institutions have spent decades obsessing over branches, brand identity, and service fees, believing those were the competitive battlefields. But in 2025, that war is being waged on a device that fits in your back pocket—the touchscreen smartphone. If a mobile banking app feels generic, devoid of real innovation, ...
03 April 2025 /retail /predictions Innovation in Financial Services
Samuel Crompton Associate Partner (Banking, Resilience and AI) at IBM
The hype surrounding generative AI is fuelling a wave of interest in AIOps, with a recent Kyndryl-IDC study revealing that 63% of companies plan to increase spending on automation and AIOps over the next two years, even as overall IT budgets remain flat or decline. While AIOps has traditionally leveraged machine learning (ML) for insights and au...
02 April 2025 /ai /retail
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