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News and resources on artificial intelligence systems, innovations and initiatives worldwide.

Modern Payments Excellence: Exploring Diversification of Channels, Orchestration, and RegulationFinextra Promoted[New Report] Modern Payments Excellence: Exploring Diversification of Channels, Orchestration, and Regulation

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Expert opinions

John Adam

John Adam Chief Revenue Officer at Aimprosoft

5 high-ROI uses of RAG models in banking and fintech

General purpose AI tools like ChatGPT often require extensive training and fine-tuning to create reliably high-quality output for specialist and domain-specific tasks. And public models’ scopes are simultaneously limited to and diluted by training materials. Output is based on their range of unidentified training material so it may diverge from o...

/ai Artificial Intelligence and Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Two Paradigm Shifts: Trust Infrastructure and AI-Agentics

For the past seven years, I have been advocating for faster adoption of organisation wallets to enable verifiable credentials to start streaming through the European Trust Infrastructure (TI). Much of this has been in support of the public–private not-for-profit Findynet co-operative in Finland, and as a co-founder or active contributor in initia...

/ai /identity Artificial Intelligence and Financial Services

Serhii Bondarenko

Serhii Bondarenko Artificial Intelegence at Tickeron

Microsoft Q4 2025 Earnings Conference Call: A Comprehensive Analysis

Introduction On July 30, 2025, Microsoft Corporation (MSFT) hosted its fiscal year 2025 fourth-quarter earnings conference call at 5:30 PM ET, led by Chairman and CEO Satya Nadella and EVP and CFO Amy Hood. The call provided a detailed overview of the company’s financial performance for the quarter ending June 30, 2025, and offered forward-looking...

/ai /markets Artificial Intelligence and Financial Services

Matt Cockayne

Matt Cockayne Chief Revenue Officer at Unbiased

The AI gap in financial advice

AI deployment is inevitable — it’s coming for every business, in every part of every sector. Yet within the financial advice industry, there appears to be a curious lag between sentiment and action. Every event and conference I’ve been to in the past 18 months has a main thread about AI and the opportunities but the reality of usage on the gr

/ai /wealth

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Will AI Ignite the Next Flock of Black Swans? Scramble for Antifragile Digital Banking Starts Now

Have you ever seen a live black swan? I hadn't until recently. During my recent vacation, every morning and evening on the way to breakfast and dinner, I passed a flock of black swans housed on the hotel grounds. By the second day, they became just part of the scenery — beautiful, yes, but familiar. It made me think. In his book, Nassim Taleb des...

/ai /predictions Innovation in Financial Services

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Research

Event Report

The Outsourcing Imperative: The strategic importance of partnerships for cloud-based payments

The financial services industry is at a pivotal moment where cloud technology and strategic outsourcing offer pathways to enhanced operational efficiency and competitiveness. Explore the Outsourcing Imperative.  In today’s rapidly evolving financial landscape, managing complex financial systems has become increasingly challenging for banking providers. The demands of mature cloud technology, evolving payment rails, and channels such as real-time cross-border payments and stablecoins require innovative solutions. Additionally, regulatory differences by country and region add another layer of complexity, especially for banks operating across multiple borders.  With the buzz around generative AI and other emerging tools, financial institutions must consider outsourcing certain functions to maintain competitiveness and efficiency. Enhancing user experience and regulatory compliance are paramount, as customers now expect a variety of payment options, from digital wallets to AI-driven payment agents. Outsourcing becomes key in today’s payments landscape, and financial institutions are increasingly turning to Payments as a Service (PaaS) to navigate the complexities of modern banking operations.  This report highlights the key takeaways of a Finextra webinar, hosted in association with FIS, by a panel of industry experts. Discover:   Drivers for adopting cloud-based payments;  Why banks and cloud are still an unfinished story;  Why outsourcing is necessary in today's payments landscape; and  How banks can change the status quo through partnerships. 

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Impact Study

Exploring the rise of originate-to-distribute (OTD) models

Opportunities and challenges for banks in the secondary loan trading market  The lending market has markedly evolved in the last couple of decades. One of the most significant aspects has been the shift from originate-to-hold to originate-to-distribute (OTD) models. Whereas historically, lenders used to originate loans and hold them through maturity, several market factors have necessitated a diversification of risk. Diversification of funds, optimisation of asset management, risk optimisation, as well as a need for increased profitability have catalysed the OTD model— particularly when banks retain the right to service the loans.  However, barriers to adoption remain as banks grapple with infrastructure and data concerns, and regulatory updates in the space are further affecting how banks approach and optimise their OTD models. On top of that, increasing interest rates over the last four years have meant increased risk for banks that are already struggling with regulatory and capital cost. Add to this the rise of private credit institutions that offer direct lending (and face lower regulatory and capital cost), and banks are starting to feel the pressure of decreasing margins.  This Finextra impact study, produced in association with FIS, explores:  The growth of OTD models and the secondary loan trading market;  The challenges banks face in the lending space, including: Increased competition, Inadequate data structures, and Regulatory requirements;  The opportunity that OTD models— combined with artificial intelligence (AI)—offer to help optimise banks’ portfolios and balance sheets.    Register to watch the related Finextra webinar, hosted in association with FIS –  Entering the Originate-To-Distribute era: Exploring commercial lending and portfolio diversification

86 downloads

Impact Study

Reimagining customer journeys: How can banks upscale experience and boost retention?

To stay competitive and better serve their customer base, financial institutions (FIs) must urgently reimagine their customer journeys — from onboarding to the broader lifetime experience — or risk facing a hit to their market share. Technology has significantly transformed the financial services industry, particularly over the last five years. Challenger banks and fintech firms have rapidly gained popularity thanks to their ability to offer fast, simple, digital services. According to data from Plaid, nearly nine out of 10 consumers were using a fintech application in 2023. This percentage will continue to grow.  Financial institutions (FIs) must urgently reimagine their customer journeys or risk facing a hit to their market share. Indeed, today’s customers are more likely than ever to switch primary banking relationships if they do not receive the services they are looking for. Young, digital natives continue to shape this market, with research revealing that 44% of Gen Z customers have changed their primary banking relationship in the last 12 months. The call to competition cannot be ignored.  But how can FIs innovate to meet these demands, while simultaneously running legacy systems? This Finextra impact study, in association with Hyland, explores how financial institutions can:  Reinvent onboarding and Know-Your-Customer (KYC) processes;  Upscale the overall customer journey;  Look to artificial intelligence (AI) for product enhancement and integration; and  Present real-world case studies for each of these objectives. 

240 downloads

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FinextraTV

How Partnerships Can Give Banks More Technological Agility

At the FinextraTV studio during Temenos Community Forum 2025, Monty Bhatia, EVP, Global Alliances and Partner Ecosystem, Temenos and Sudip Lahiri, Executive Vice President & Head - Europe & UKI, Financial Services, HCLTech spoke about core modernisation and AI implementation. Explaining the benefits of working with trusted partners, Lahiri and Bhatia explored how banks can effectively transition to an agile, modular architecture that enables fast implementation of AI-driven services.

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Long reads

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is treasury technology?

According to PwC’s 2025 Global Treasury Survey, in today’s volatile “macroeconomic environment, a ‘cash-first’ operating model is no longer optional. Treasury must lead with forecasting accuracy, real-time visibility and centralised control.” The only effective means for organisations to achieve these goals – as well as weather the headwinds of st...

Dominique Dierks

Dominique Dierks Senior Content Manager at Finextra

The AI energy crisis: Why chatbots are using up our drinking water

Just this week, the Trump administration has introduced its new ‘AI Action Plan’ with the direct aim to speed up the adoption of AI and the build of more data centres, all the while cutting regulation to enable this. As the world continues its AI race, how much is too much? Concerns have long been raised about the amount of energy AI uses. The In...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is predictive analysis?

Predictive analytics is a method of data analysis used within the financial services industry – and beyond – to forecast business-related outcomes. It sits on a spectrum, beginning with descriptive analytics, the most basic form of data analysis, then moving to diagnostic analytics, predictive analytics, and finally prescriptive analytics – the mo...