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News and resources on cloud strategy, selection, build, migration and operation for banks and fintechs.

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Expert opinions

Robin Southall

Robin Southall Director of Customer Engagement at Lakeside Software

Preparing for DORA: why stronger digital employee experience leads to better operational resilience

Kicking off 2025, operational resilience and zero downtime are just two of the concerns on the minds of financial sector professionals and leaders. The Digital Operational Resilience Act (DORA), which applies from January 17th, is set to shake up the resilience strategies of all financial entities across the European Union (EU) and beyond. As the ...

/regulation /cloud

Lewis Ide

Lewis Ide Vice President at 10x Banking

The great AI migration: why customer real-time demands are driving banking transformation

In banking, every millisecond counts. Customers today expect hyper-personalization, instant information and rapid responses from their banking providers. Yet for many banks, the path to a better, faster, and more agile service is obstructed by a formidable challenge: migrating to a new core that can deliver the experiences that customers now dema

/ai /cloud Banking Strategy, Digital and Transformation

Srinivas N

Srinivas N Enterprise Architect at TCS

Need of a robust content management service layer for financial institutions

Abstract: Financial institutes need to manage multitude of documents or content as part of its business functional needs often times via systems based on many content management platforms. Having a robust content management service layer makes it easier to consume content management services in an optimal fashion while taking advantage of technolo...

/cloud /predictions Banking Architecture

Amit Sinha

Amit Sinha Consulting Partner, BFSI Technology Advisory Group at TCS

Cloud Portability in BFSI: Need, Challenges and Best Practices

Cloud Portability: A Necessity for BFSI Firms In today's rapidly evolving digital landscape, cloud computing has become the cornerstone of IT infrastructure for many organizations, including those in the Banking, Financial Services, and Insurance (BFSI) sector. Cloud offers numerous advantages, such as scalability, cost-effectiveness, and enhanced...

/cloud /predictions

Vinayak Tendulkar

Vinayak Tendulkar Ent. Architect - BFSI Technology Transformation at TCS

FinOps 2.0 in BFSI Cloud landscape

Introduction The IT landscape within the Banking, Financial Services, and Insurance (BFSI) sector has undergone significant changes driven by various technological advancements, including technology modernization, cloud adoption, and digital transformation. With the rising adoption of cloud technologies by organizations and their extensive use acr...

/cloud /predictions

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Research

White Paper

UK Open Banking API Performance 2023-2024

In this fourth annual report, APIContext evaluated the performance of UK Open Banking APIs from 1 July 2023 to 30 June 2024. The UK’s Open Banking system is arguably the most advanced in the world, having been in place since at least 2018. The time in market for this ecosystem offers lessons and best practices to other countries that are looking to implement similar API-driven financial systems; as well as banks and financial institutions that seek to differentiate through quality customer experiences. In this updated report, APIContext evaluates the performance of Open Banking APIs provided by various types of financial institutions in the UK. These include the major “CMA9” banks (the nine largest banks required by UK law to provide Open Banking services), traditional High Street banks, credit card companies, building societies (similar to credit unions in the United States), and new digital banks, often called neobanks. All the data in this report are based on real API calls, having tested the APIs in real-world conditions using the same process that consumers would go through. These calls followed the FAPI (Financial-grade API) standards, which are specifically designed for securely sharing sensitive financial data. The report includes: Key analysis of the UK's Open Banking API performance 2023 - 2024 Availability and reliability of API endpoints Latency metrics (DNS, TCP connect, SSL handshake, processing, and total time) Performance by cloud provider (AWS, IBM, Azure, and Google) Comparative analysis between different bank types (CMA9, traditional, and neobanks) Cloud provider comparison and other detailed findings Key takeaways and recommendations for various players in the ecosystem

185 downloads

Impact Study

Catering to a new generation through unified card programmes

How Gen Z is changing the payments landscape, why operational costs are soaring, and how a unified card programme can help financial institutions to unlock a competitive advantage and drive growth. Globalisation continues to shape the market as money moves between banks, businesses and even countries quicker and in higher numbers than ever before. Both debit and credit cards remain vital in today’s payment experience but changing consumer demands and the surging popularity of neobanks leave traditional banks fighting for top-of-wallet status.  On one hand, traditional banks are battling surging operational costs. From a functionality point of view, the world is getting smaller. Today, there is not much perceived difference to the consumer between debit cards, credit cards, and prepaid cards. Yet behind the scenes, many banks run each of these products in different platforms and set-ups, each racking up its own costs.  Add to this mix services like personal loans/buy now, pay later (BNPL) schemes and increasing regulatory demands, you have created the perfect storm: Having to bolt on a new, disparate system every time the services are extended – which costs time, money, and adds high regulatory burden.  On the other hand, the consumer expectations of a new generations are shaping the market. Gen Z’s preference for digital, seamless payment methods is changing the financial landscape and traditional banks need to adapt their service offerings in order to match these new demands.  This impact study, produced in association with FIS, explores:  Increasing cost pressures: Why operational costs are soaring  How a new generation is shaping the payments landscape  Tackling change: The benefits of a unified card programme  Case studies: A practical approach to change    Watch the on-demand Finextra webinar with FIS - Unifying card programmes: The cost-reduction imperative  

181 downloads

Impact Study

2024 Fraud Trends in Banking, Insurance, and Beyond

How generative AI is boosting fraud protection in an increasingly complex environment. As technology progresses, so do the capabilities of institutions to secure data and systems. Over 2024, the fraud landscape has been complex, and organisations must push the boundaries of innovation while maintaining a high security bar as the availability and democratisation of AI increases as we're going into 2025. The tidal wave of incoming regulation in the financial sector is an aspect that will help banking and insurance companies to safeguard their customers and data in the best way possible. Yet regulation alone does not address fraud – it’s up to individual organisations to leverage the potential of technology, and review their solutions, processes, and thus ensure compliance and safety. As fraud and regulation increase in the space, technology is one of the key factors that will help banks and insurance companies to address these increased fraud risks. Generative AI enables organisations to deliver hyper-personalised customer experiences, and combining these capabilities with carrier network insights can not only help them significantly reduce authentication fraud, but also ensure regulatory compliance. This impact study, produced in association with AWS and Vonage, examines the current fraud landscape across financial services, banking, and insurance, highlighting how generative AI and network APIs can help prevent fraud while enhancing the customer experience. Explore: Fraud trends in 2024 The impact of regulation Why data is the new gold How organisations can innovate with generative AI Best practices

365 downloads

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FinextraTV

The Importance of ESG when Choosing a Technology Provider

Join FinextraTV at the Temenos Community Forum 2024 as Kalliopi Chioti, Chief ESG Officer, Temenos and Christian Sarafidis, Chief Executive, EMEA Financial Services, Microsoft, dive deep into how choosing the right provider and right partner is crucial for ESG. With increasing pressure coming to the fore from regulators, organisations have no choice but to consider their reputations. This journey cannot be completed alone, so partners are of paramount importance, in addition to technologies such as cloud and AI to drive sustainability efforts.

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Long reads

Hamish Monk

Hamish Monk Senior Reporter at Finextra

How to pick a SaaS solution

Software-as-a-service, or SaaS, delivers software and applications over the internet, via a subscription model. It is one of the three constituents of cloud computing – along with infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) – and has revolutionised business operations; mushrooming from its market valuation of $237 billion i...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is hybrid cloud?

Hybrid cloud is a computer programming architecture used by IT teams to reap the benefits of both the private and public hosting environments. These work in tandem to run an organisation’s workload and applications. Uses of hybrid cloud An example of a firm within the financial services industry which might find use for the hybrid cloud environm...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

Understanding SaaS

Software-as-a-service, often contracted to ‘SaaS’, benefits consumers and businesses around the world daily. As one of the three constituents of cloud computing – infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) being the other two – SaaS, delivers software and applications over the internet, via a subscription model. This, in ...