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News and resources on retail banking, consumer finance and reinventing customer experience in finance.

[Webinar] Practical AI in Payments: Moving Beyond Buzzwords to Bottom-Line ImpactFinextra Promoted[Webinar] Practical AI in Payments: Moving Beyond Buzzwords to Bottom-Line Impact

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Expert opinions

Luke Allchin

Luke Allchin Director - North America at RFI Global

Breaking Barriers: The Banks That Are Supporting Black Financial Inclusion

February is Black History Month in the US, a time to celebrate progress and highlight positive changes, including those happening within the financial industry. While we honor the achievements of Black Americans, we must also recognize the financial challenges that persist – for example, the data shows that 39% of Black households are either strug...

/retail /inclusion Banking

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Reposting e-invoicing letter to Santa.. should write him about wallets next..

Europe 17.12.2008 Dear Santa, We have been really nice, technology-neutral and hardworking Experts this year and look forward to You bringing us a few presents to play around with in 2009. The first wish is a book - more precisely a handbook. We namely wrote a letter to the EU Commission in July and asked for Equal Treatment of paper and e-invo...

/payments /retail Innovation in Financial Services

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The Underestimated Role of Digital Brand Identity in Financial Services

Customer-centered product design plays a crucial role in building trust for modern financial companies and banks. Research from Frontiers in Psychology shows that attractive product designs positively impact consumer behavior, making users feel more favorable toward the product and the brand. However, customer trust goes beyond just aesthetics or ...

/retail /identity Innovation in Financial Services

Luigi Wewege

Luigi Wewege President at Caye International Bank

Legacy Banking vs. Offshore Banking: A Comparative Analysis of Two Financial Paradigms

Banking has long served as the backbone of global commerce, investment, and wealth management. However, the modern financial landscape is divided between traditional "legacy banking" institutions and the less conventional but increasingly relevant realm of "offshore banking." The fundamental differences between these two parad

/regulation /retail Trends in Financial Services

Venkatesh P

Venkatesh P Co-Founder and Director at Maveric Systems

Quick-Win AI Strategies for Banks

Over the last two years, there has been significant buzz around the potential of GenAI and the various platforms and tools that have emerged in the market. However, we have not seen the same level of buzz around successful implementations, barring some examples of incremental progress. Only 2% of organizations in financial services are considered ...

/ai /retail Innovation in Financial Services

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Trending

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Reposting e-invoicing letter to Santa.. should write him about wallets next..

Venkatesh P

Venkatesh P Co-Founder and Director at Maveric Systems

Quick-Win AI Strategies for Banks

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Research

Impact Study

Cross-border payments: How is the market addressing G20 targets?

This impact study explores how far along the G20’s cross-border roadmap firms have travelled; why cutting-edge technology platforms are imperative in today’s instant payments world; as well as how financial leaders can go beyond the G20’s objectives, in order to ensure prosperity for the coming decade.  The cross-border payments market is one of the fastest growing money movement markets in the world. It reached $150 trillion in 2017, and by 2027 is expected to reach $250 trillion – a rise of over $100 trillion in just ten years. There are several factors that have led to the increase in global remittances, be they wholesale or retail in origin, including expanding supply chains; globalised investment flows; international trade and e-commerce; as well as the increased global movement of people, resulting in more money being sent across borders.  While cross-border payments are booming, many financial institutions are still struggling to keep their technology platforms up to speed, and the drive toward real-time is having deep ramifications for organisations’ operations. To address these challenges, a gathering of some of the world’s largest economies, known as the Group of Twenty (G20), set out a roadmap in 2021 to improve cross-border payments.  Also providing impetus for widespread modernisation are mandated initiatives like new, and continually evolving, ISO 20022 message and data standards and the European Union (EU)’s Digital Operational Resilience Act (DORA) – forcing players in the highly-competitive payments space to invest in smarter services, customer centricity, and on top of that, become the engines of growth.  This Finextra impact study, produced in association with Temenos, explores:   A status update on the G20 cross-border targets;  The need for modernisation - an overview of other factors affecting cross-border payments;  A roadmap for change beyond G20;  Real-life case studies. 

2 downloads

White Paper

UK Open Banking API Performance 2023-2024

In this fourth annual report, APIContext evaluated the performance of UK Open Banking APIs from 1 July 2023 to 30 June 2024. The UK’s Open Banking system is arguably the most advanced in the world, having been in place since at least 2018. The time in market for this ecosystem offers lessons and best practices to other countries that are looking to implement similar API-driven financial systems; as well as banks and financial institutions that seek to differentiate through quality customer experiences. In this updated report, APIContext evaluates the performance of Open Banking APIs provided by various types of financial institutions in the UK. These include the major “CMA9” banks (the nine largest banks required by UK law to provide Open Banking services), traditional High Street banks, credit card companies, building societies (similar to credit unions in the United States), and new digital banks, often called neobanks. All the data in this report are based on real API calls, having tested the APIs in real-world conditions using the same process that consumers would go through. These calls followed the FAPI (Financial-grade API) standards, which are specifically designed for securely sharing sensitive financial data. The report includes: Key analysis of the UK's Open Banking API performance 2023 - 2024 Availability and reliability of API endpoints Latency metrics (DNS, TCP connect, SSL handshake, processing, and total time) Performance by cloud provider (AWS, IBM, Azure, and Google) Comparative analysis between different bank types (CMA9, traditional, and neobanks) Cloud provider comparison and other detailed findings Key takeaways and recommendations for various players in the ecosystem

395 downloads

Event Report

AI’s Role in the US Financial Services Sector

How US organisations are balancing innovation and compliance The regulatory landscape for AI in the US is fragmented, with states proposing their own regulations. California’s recent attempt to regulate AI through SB1047, which included provisions for a kill switch and legal liabilities for tech companies, failed to pass. This illustrates the complexities and challenges in creating a unified regulatory framework across the country. Despite regulatory uncertainties, AI adoption in financial services is growing. About 50% of companies have embraced generative AI, while traditional AI applications have been integral for decades. AI has been crucial in areas such as anti-money laundering, fraud protection, and know-your-customer (KYC) processes. The full potential of AI in data management and client services is yet to be realised, with many applications still in internal testing stages. This report highlights the key takeaways of a discussion had during a Finextra webinar, hosted for the PREDICT 2025 campaign, by a panel of industry experts. It includes: An overview of how AI has been adopted across the US thus far; How generative AI has been integrated into banking; Primary concerns with AI use; and Regional perspectives and approaches to AI regulation.

261 downloads

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FinextraTV

The Future of Payment Authentication

In this PREDICT 2025 USA interview, Andrew Shikiar, Executive Director and CEO, FIDO Alliance, discusses how the industry has been exploring the death of the password for decades, how this conversation has evolved and where we are with passkeys today – pinpointing why making progress with eliminating dependence on passwords is of paramount importance.

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Long reads

Madhvi Sonia

Madhvi Sonia Head of Content at Finextra

Super Bowl 2025: Fintech firms that took centre stage with multi-million dollar ads

Fintech firms have increasingly used the Super Bowl to elevate their brands, and this year was no different. The 2024 edition saw fintech companies spending $7 million for a mere 30 seconds of airtime, and this year, that figure rose to $8 million per ad for Super Bowl LIX, in which the Philadelphia Eagles defeated the Kansas City Chiefs 40-22 in ...

Liam Xavier

Liam Xavier Media Producer at Finextra

What happened at Santander?

UK exit rumours, regulatory tensions and market instability; a short-lived rumour about Santander’s future on the UK high street emerged recently. Despite a rebuttal from its executive chair Ana Botín, the saga revealed a bubbling weakness under the surface of retail banking. Here’s everything you need to know. Santander UK performance The story b...

Scott Hamilton

Scott Hamilton Contributing Editor at Finextra Research

Should the FDIC be eliminated?

Do Americans really want to eliminate the agency that has protected their bank deposits (to a point) from sudden, unexpected losses due to their financial institution’s failure – and done so since the Great Depression? We’re about to find out, if stories circulating recently through Wall Street and Washington, DC are true. According to many major ...