Latest long reads: Finextra Research

Branches transformed: Scaling engagement into sales growth

Unmesh Pai Vice President, Product Management & Development at Oracle

Branches transformed: Scaling engagement into sales growth

While the evolution of the bank branch as a powerful touchpoint for assisted service and seamless digital integration is not new, the true game-changer lies in transforming every branch into a point of engagement and sales. Scaling this reinvention, providing personalised guidance and complex problem-solving at every physical touchpoint is what wi...

23 May 2025 /retail

Lynn Housecroft Professional Support Lawyer at Squire Patton Boggs & SPP member

The quiet revolution of AI in pensions

A quiet revolution is happening in the pensions industry, as it starts to embrace the use of artificial intelligence (AI) for more than number crunching. AI has been used in pensions for several decades, but this has largely been for back office work, such as analysing large data sets associated with pension schemes, which have thousands of members...

22 May 2025 /ai

How AML and fraud teams are collaborating to lower risk and fight financial crime

Scott Hamilton Contributing Editor at Finextra Research

How AML and fraud teams are collaborating to lower risk and fight financial crime

Financial institution (FI) fraud and anti-money laundering (AML) teams are finally starting to work together! 80% of them, in fact. Plus, 53% of institutions' AML and financial crime departments share part or all of the systems they use, and 100% of the FIs surveyed use artificial intelligence (AI) as part of their arsenal across many different u...

21 May 2025 /crime

Hamish Monk Senior Reporter at Finextra

What is deep learning?

Artificial intelligence (AI), a concept once confined to the realms of science fiction, has in the last several years entered the mainstream – with the release of OpenAI’s inaugural ChatGPT model, and other competitor engines subsequently, transforming innumerable industries. Often uttered in conjunction with ‘AI’ is the term ‘deep learning’, thou...

20 May 2025 /ai

What Shackleton’s strategic expansion means for UK wealth management

Madhvi Sonia Head of Content at Finextra

What Shackleton’s strategic expansion means for UK wealth management

As reported by Financial News this week, a document seen by the publication revealed that Shackleton explored a takeover deal that could have tripled the amount of money it manages. The wealth manager, that oversees a portfolio of £5.5 billion, had discussions with a larger rival that managed £10 billion at the time and a smaller firm with £2 bil...

19 May 2025 /wealth

Will the Property (Digital Assets) Bill place the UK as a leader in cryptoassets?

Chris Holmes Peer at House of Lords

Will the Property (Digital Assets) Bill place the UK as a leader in cryptoassets?

The Property (Digital Assets etc.) Bill passed 3rd Reading in the House of Lords on 8 May 2025 and will now move to the House of Commons to go through its legislative stages there. It has been a privilege to serve on the Special Public Bill Committee for this important legal change developed by the Law Commission of England and Wales. This legal c...

19 May 2025 /regulation

Originations, evolved: Blending digital and banker touch for modern retail banking

Tushar Chitra Vice President, Product Strategy and Management at Oracle Financial Services

Originations, evolved: Blending digital and banker touch for modern retail banking

Retail banks stand at a crossroads. To win the trust and loyalty of next-gen customers, they must transform onboarding and origination into a seamless, customer-centric journey that balances digital convenience with human expertise. The time to act is now: those who prioritise the customer will lead the future of retail banking. Winning next-gen c...

16 May 2025 /retail

4 ways payment providers are transforming customer experience

Julie Bolan Head of Payments Markets Oceania at SWIFT

4 ways payment providers are transforming customer experience

Today’s customers expect cross-border payments to come with the same convenience, transparency and predictability as domestic payments. Julie Bolan, head of payments, APAC, at Swift, outlines four ways that payment providers are rising to this challenge. Cross-border payments are an essential component of international trade. But they’re usually m

15 May 2025 /payments

The evolution of the digital sandbox—fintech integration in 2025

Dominique Dierks Senior Content Manager at Finextra

The evolution of the digital sandbox—fintech integration in 2025

In 2025, modernisation continues to be one of the top agenda items for financial institutions. Innovative new use cases for technologies like AI and a wave of regulatory updates necessitate significant system and process modernisation, and with modernisation comes the need for testing. Many traditional banks want to include fintech solutions in th...

14 May 2025 /devops

Michelle Price Senior Consultant at PSE Consulting

A future without cash? Not so fast

Although digital payments are on the rise, cash continues to play a key role in everyday life, particularly for those who rely on it for financial control and security. While the use of cash is steadily declining in many countries, its significance has not diminished—especially for individuals managing tight budgets or preparing for unforeseen eme...

13 May 2025 /payments

Confronting cyber-fraud and risk strategies in US payments

Madhvi Sonia Head of Content at Finextra

Confronting cyber-fraud and risk strategies in US payments

This is an excerpt from The Future of US Digital Payments 2025: ACH & Beyond. Kinexys by J.P. Morgan’s Gloria Wan referenced the Trustpair US Fraud Survey Report in conversation with Finextra, and mentioned that 90% of US companies experienced cyber fraud in 2024. Nearly half (47%) of US companies also suffered a loss of over $10 million. Wan ...

12 May 2025 /payments

How will new regulation impact US payments innovation?

Madhvi Sonia Head of Content at Finextra

How will new regulation impact US payments innovation?

This is an excerpt from The Future of US Digital Payments 2025: ACH & Beyond. While rules and regulations are the bedrock of financial services and payments, organisations across the US digital payments landscape must prioritise innovation, transaction quality, opportunity and financial reward at the same time as compliance in order to remain ...

08 May 2025 /regulation

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