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News and resources on digital identity, trust, biometrics and Secure Customer Authentication.

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Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

AI-agents should have ID-wallets

1

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

ID-wallet and AI-agent - the dynamic duo. I asked AI. It agrees with me..

1

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

We know where we are heading. Why not get going..

3

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Expert opinions

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

AI-agents should have ID-wallets

Why? Because they are of limited use unless they can be trusted and be interoperable with your own organisational and personal ID-wallet and other AI-agents. And as your customers, suppliers, the public sectors and your staff will have ID-wallets also to be able to interact with them as instructed. It should also be underlined that even if AI ...

/ai /identity Innovation in Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

ID-wallet and AI-agent - the dynamic duo. I asked AI. It agrees with me..

I asked AI how SSI principles in practise can support AI applications- before the AI-agent hype did change the scene.. (lower down about the dynamic duo).. Repost with comments at +++ "Self-Sovereign Identity (SSI) +++the base for EUDIwallet work+++ can be immensely supportive for AI applications in variou...

/ai /identity Innovation in Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

We know where we are heading. Why not get going..

We know that trust is needed more than ever before and that it is critically important for the AI-revolution. We know that trust will be built with identity building verifiable credentials. We know that all organisations and most citizens will have general purpose wallet applications very soon to be able to send and receive the credentials. We know...

/ai /identity Innovation in Financial Services

Barley Laing

Barley Laing UK Managing Director at Melissa

Seven ways to tackle bad data and drive business performance

Bad customer data – databases where customer data is inaccurate, incomplete and inconsistent – causes huge issues for financial institutions. Accurate customer data informs effective customer communications and personalisation. Without it, communications quickly become ineffective, even detrimental to the customer experience, damaging brand reputat...

/regulation /identity Data Management and Governance

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Trust is the foundation for AI-agents

By now it is clear - not only to the ChatGPTs I have asked (and posted here) - but also to most of us - that the identity building credentials in general purpose organisational wallets are a must-have when employing AI-agents. The bicycle made for two (personal identity used at work and organisation's wallet) can then safely be equipped with an AI...

/ai /identity Innovation in Financial Services

/identity

Trending

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

AI-agents should have ID-wallets

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

ID-wallet and AI-agent - the dynamic duo. I asked AI. It agrees with me..

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

We know where we are heading. Why not get going..

/identity

Research

Event Report

Risk-based authentication: Enhancing security and user experience in fraud prevention

In today’s rapidly evolving digital landscape, the importance of robust cross-channel authentication cannot be overstated. As businesses and consumers increasingly interact across multiple platforms, ensuring secure and seamless authentication processes is paramount.  Online platforms have become integral to modern financial activities, which necessitates secure and seamless transactions, backed up by robust authentication mechanisms. Risk-based authentication offers a dynamic security approach, balancing user convenience with stringent fraud prevention.  The integration of cross-channel data and advanced technologies like machine learning (ML) and artificial intelligence (AI) is vital, as well as access and understanding of data. High-quality data is the cornerstone of effective fraud prevention and detection, which is why organisations must invest in robust data engineering practices to ensure collected data is accurate and well-labelled.  This investment enables the development of sophisticated models to better identify and prevent fraudulent activities. Prioritising data quality enhances fraud prevention strategies, protecting businesses and their customers from potential threats.  So how can organisations holistically address risk-based authentication in a dynamic world? This webinar report summarises the discussion of a Finextra webinar, hosted in association with Mastercard, and explores:  Risk-based authentication in fraud prevention;  Adapting fraud prevention to evolving threats;  Advanced authentication strategies for corporate fraud prevention;  Digital IDs, channels, and exclusion. 

269 downloads

Event Report

AI strategies for scalable, secure and compliant banking

Delving into effective strategies and tools for secure and compliant AI integration in banking, emphasising the importance of open-source models, the role of generative AI, the advantages of synthetic data, and the influence of regulatory frameworks. Integrating AI in banking involves more than just adopting new technologies; it requires aligning these technologies with specific banking use cases to maximise benefits and mitigate risks related to data security and compliance. Open-source models facilitate this transformation by offering a collaborative platform for innovation and transparency, essential for building trust and ensuring the safe use of AI in banking.  The journey from proof of concept (POC) to production in AI and machine learning is often lengthy and complex. This extended timeline highlights the challenges organisations face in integrating AI into their operations. Embracing new tools and technologies and learning to utilise them effectively is crucial for overcoming these challenges and applying AI to day-to-day operations, leading to significant benefits in efficiency and innovation.  When looking at other markets, the United States has become a hub for tech giants, focusing on fostering innovation, while regions like Japan remain cautious, reflecting their unique regulatory landscapes and societal risk appetites. This diversity in regulatory approaches presents both opportunities and challenges for firms operating globally, necessitating a nuanced understanding of each market’s unique dynamics.  This webinar report summarises the discussion of a Finextra webinar, hosted with Red Hat, by a panel of industry experts. Discover:  How AI is enhancing innovation, efficiency, and security;  Synthetic data and regulatory impact;  What factors are holding organisations back from fully adoption AI-driven services;  Balancing innovation and regulation;  And more. 

330 downloads

Impact Study

2024 Fraud Trends in Banking, Insurance, and Beyond

How generative AI is boosting fraud protection in an increasingly complex environment. As technology progresses, so do the capabilities of institutions to secure data and systems. Over 2024, the fraud landscape has been complex, and organisations must push the boundaries of innovation while maintaining a high security bar as the availability and democratisation of AI increases as we're going into 2025. The tidal wave of incoming regulation in the financial sector is an aspect that will help banking and insurance companies to safeguard their customers and data in the best way possible. Yet regulation alone does not address fraud – it’s up to individual organisations to leverage the potential of technology, and review their solutions, processes, and thus ensure compliance and safety. As fraud and regulation increase in the space, technology is one of the key factors that will help banks and insurance companies to address these increased fraud risks. Generative AI enables organisations to deliver hyper-personalised customer experiences, and combining these capabilities with carrier network insights can not only help them significantly reduce authentication fraud, but also ensure regulatory compliance. This impact study, produced in association with AWS and Vonage, examines the current fraud landscape across financial services, banking, and insurance, highlighting how generative AI and network APIs can help prevent fraud while enhancing the customer experience. Explore: Fraud trends in 2024 The impact of regulation Why data is the new gold How organisations can innovate with generative AI Best practices

590 downloads

/identity

FinextraTV

Fighting Fraud with Form3: The Importance of Focusing on Customer Experience

In the final installment of this 3 Part series, FinextraTV and Nick Fleetwood, Head of Data Services, Form3, discusses how fraud prevention is all about customer experience. Consumers are accustomed to payments flowing in real-time and funds reaching their destination in seconds. However, when customer are notified about a potential fraudulent attempt, this in itself is a negative user experience. As a result, banks must ensure they are using insights to understand the level of trust - how trusted the sender is, how trusted the receiver is, and how trusted the relationship between them is - before sending a fraud alert. Further, suspicion can also be a valuable tool in any bank's toolkit: by analysing behavioural characteristics of the payment, coersion can be detected and aligned with how fraud has been recorded in the past, prioritising customer experience.

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Long reads

Sehrish Alikhan

Sehrish Alikhan Reporter at Finextra

What is Digital Company ID? CFIT’s blueprint for fraud prevention

The Centre for Finance, Innovation, and Technology (CFIT) has published a Digital Company ID plan to crack down on fraud and support UK businesses. CFIT led a coalition of over 70 organisations including financial institutions, government agencies, tech firms, policymakers, and academics, to develop and analyse Digital Company ID. According to the ...

Níamh Curran

Níamh Curran

Digital twins and the creepy consequences of data breaches

Data breaches are one of the scariest things we can encounter in real life. Receiving an email letting you know your personal information has been taken is much more frightening than the Necronomicon or the Babadook. Victims are left with a foreboding feeling of the unknown normally confined to horror films. Who has their information, and more impo...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is digital identity?

Digital identity is the sum of online information on an individual. This can be any form of data associated with a person’s name – be it date of birth, address, email, or even social media posts and interactions. As such, digital identity can be thought of as an online avatar, representing the spheres of one’s personal and professional life. The c...