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Steve Morgan

Banking Industry Market Lead
Pegasystems
Member since
04 Sep 2019
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Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Steve Morgan is Pega's Global Industry Lead for Financial Services.

Experience

Banking Industry Market Lead
Pegasystems
To Present
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Latest opinions

Steve Morgan

Combining technology and teams to navigate global shifts in trade flows and economic activity

The economic landscape of the last fifty-plus years is being torn up and that’s having an obvious impact on cross-border trade and payments globally. The US Administration’s tariffs and the ongoing friction and shifts in trade and money flows are leading to difficult challenges for banks and their customers to navigate. Whilst cross-border payment...

09 May 2025

Steve Morgan

People and culture driving AI transformation in financial services

Customer demands, technology automation and artificial intelligence (AI) have all been driving forces behind innovation in financial services, and now with the greater emergence of generative AI (GenAI), it has taken this evolution to another level. In many markets, up to three quarters (75 percent) of banks are already using AI, and a further 10...

01 May 2025

Steve Morgan

How Gen AI and Automation Can Help Banks Absorb Chargeback Surge

Chargeback requests have been a feature of retail banking for years but in the last 12 months there has been a tidal surge of customer requests. Research firm, Datos Insights, discovered customers disputed $11 billion worth of charges in the U.S. in 2023 alone, with this forecast to rise 40% by 2026. Other countries are seeing similar sharp increa...

09 April 2025 Banking Strategy, Digital and Transformation

See all 104 opinions by Steve

Latest comments

AI code generation – what do banks need to know and beware?

Interesting point Ketharaman - there's always scope to go 'open source' and code your own solution. I've worked at banks where there's been a mix of home grown and in earlier days packaged and then SaaS solutions. It's a balance between effort to maintain after the fact as well as design well enough in the first place. Classic example of this is organisations that seek to build their own decisioning brain with inbuilt arbitrations, ability to use real time data etc. It's more complicated and more effort than most want to take on. 

The danger with the AI code assistants popping up is that you need very good prompting and instructions... it can be basic errors like not including client or customer in a process design unless you tell it to! There's a way to go on this stuff. No doubt that can be suitable for simple stuff though.

09 Oct 2024 09:58 Read comment

Creating operational efficiency for banks through process mining

Hi Ketharaman - you are correct that the solutions in the market have moved forward and are able to look at in the moment as well as patterns and identify potential systemic issues. It still requires a human in the loop to review/assess but the data and analysis is far better.

23 Jul 2024 12:56 Read comment

Steve writes about

  • artificial intelligence
  • payments
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  • people
  • sibos
  • retail banking
  • sustainable
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  • financial crime
  • covid-19
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Steve's opinion archive

  • 2025 (9)
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  • 2019 (6)
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