Latest opinions that Steve Morgan has shared on Finextra

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Steve Morgan

Banking Industry Market Lead

Pegasystems

Member since

04 Sep 2019

Location

Reading

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Steve's opinions

Embracing the Future: Navigating Legacy Platform Transformation in Banking

In the ever-evolving landscape of the banking sector, the pressure to stay ahead of technological advancements while maintaining robust, secure services is a constant challenge. A significant aspect of this evolution is the overhaul of legacy platforms. As banks adapt to meet modern demands such as enhanced digital user experiences, streamlined pr...

23 October 2024 /ai /retail Banking

Understanding and Mitigating Today’s Banking App Threats

Over the past year, UK financial services reported an increase in cyber security breaches, a trend replicated globally. The sector has always been particularly attractive to cybercriminals due to the huge amounts of sensitive financial information it holds. So much so that threats have tripled in number compared to previous years. Advanced techno...

16 October 2024 /ai /retail Banking

AI code generation – what do banks need to know and beware?

In the ever-evolving landscape of financial technology, artificial intelligence (AI) has emerged as a largely transformative force. As banks seek to innovate and improve efficiency, AI-driven code generation represents one of the most promising advancements. However, whilst this technology offers significant opportunities, it also introduces new c...

08 October 2024 /ai /retail Artificial Intelligence

Open banking: Where next for the UK following the King’s Speech?

In 2017, the UK introduced open banking, a concept born from an initiative by the Competition and Markets Authority (CMA) aimed at improving retail banking. The CMA required the nine largest retail banks in the country to open up customer data sharing through secure data portals. As of September 2024, this initiative achieved a significant milesto...

30 September 2024 /payments /retail Open Banking

Why agile processes and technology are essential to revolutionise lending

Agile technology can help financial services organisations streamline backend operations and quickly adapt to market changes, which all works to improve customer experiences. But how can this technology help banks pivot to compete on lending? Streamlining backend operations First and foremost, financial institutions must audit their backend operat...

19 September 2024 /payments /retail Banking Strategy, Digital and Transformation

The Criticality of Maintaining Data Quality Amid Cloud Migration and Digital Transformation

In today’s rapidly evolving financial landscape, cloud migration and the integration of advanced digital technologies are reshaping how banks operate. For example, many banks are moving their banking systems to cloud-based platforms and adopting technologies like machine learning and artificial intelligence (AI) to enhance customer service and str...

08 August 2024 /ai /cloud Artificial Intelligence

Consumer Duty’s first anniversary – reflections and the road ahead

A year ago, the Financial Conduct Authority (FCA) introduced the Consumer Duty standards, a set of rules which aimed to improve and increase consumer protection for the financial sector. These required banks and other financial services firms to prioritise their customers and offer them products and services with transparency and fairness. Failure...

31 July 2024 /regulation Financial Services Regulation

Creating operational efficiency for banks through process mining

Process mining is not a new phenomenon as financial services institutions have typically done some level of this when they are looking at ways to transform their sales and service operations and create efficiencies. But there is still some untapped potential here for banks and other financial services institutions. Starting with understanding wha...

22 July 2024 /payments Banking Strategy, Digital and Transformation

Renewed sanction lists add complexities into the banks’ KYC process – can technology support?

The invasion of Ukraine passed its second anniversary recently and with that, sanctions have been revised and updated against groups or individuals linked to Russia and its allies. For example, the UK government added 50 new sanctions while the US continuously reviews and expands its own lists. Now the Biden administration is suggesting that finan...

03 June 2024 /payments Banking Strategy, Digital and Transformation

Filling the customer service gap with the latest AI

Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to their customers. Traditionally, financial institutions have delivered this level of service through face-to-face interactions in physical bank branch...

20 May 2024 /ai /people Artificial Intelligence and Financial Services

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