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Steve Morgan

Banking Industry Market Lead
Pegasystems
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04 Sep 2019
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Followed by John Sims, Martha Boyle and 5 others you follow
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Steve's opinions

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Steve Morgan

Reflections from Sibos 2025: The Next Frontier of Global Finance

After another whirlwind week at Sibos, I’ve had some time to reflect on what was, without a doubt, the biggest and most thought-provoking conference yet. With over 12,000 attendees, 2,300 companies, 500 speakers, and more than 250 sessions, this year’s Sibos truly lived up to its reputation as the meeting place for the global financial industry. E...

20 October 2025 /sibos

Steve Morgan

What to Expect from SIBOS 2025

SIBOS is opening its doors soon for (almost) a week full of thought-provoking panels focusing on the next frontier of global finance. Experts from all over the world will gather in Frankfurt to address the transformations helping reshape the financial ecosystems and the ways we drive greater connectivity and resilience. As a SIBOS veteran, it’s al...

22 September 2025 /ai /sibos

Steve Morgan

Harnessing AI and Automation to Ease Tariff Pressures

Trump’s tariffs have shaken up global businesses in more than 90 countries. Stock markets have overwhelmingly dipped (although recovered in the main), investors are nervous and consumers are dragging their heels. Although we haven’t seen any direct implications on banks’ results yet, pressures remain. As such, financial services are focusing their...

08 September 2025 /ai /markets Artificial Intelligence and Financial Services

Steve Morgan

A New Era for Financial Services with Safe AI Experimentation and Deployment

The power of AI is reshaping businesses’ operations and strategic decision-making paving the way for more investments in advanced technologies that can drive truly transformative outcomes. Adopting AI and associated solutions has become a critical necessity, enhancing service offerings and providing a competitive edge. But despite these advantages...

28 July 2025 /ai Artificial Intelligence and Financial Services

Steve Morgan

The Tech Driven Path to Operational Excellence in Banking

In the fiercely competitive world of financial services, achieving operational excellence is key in the continuous development of efficiency, productivity and improvement of customer experience. Operational excellence is not just about improving productivity, but making sure to provide customers with the best service while assuring agility and qua...

02 June 2025 /ai /regulation

Steve Morgan

Banks Beware Agentic AI Blackboxes in Modernisation Plans

When using an GenAI applications to spin up a new ad for say a sandwich, the image is stunning and the headline cracking but you realise too late that the bread depicted isn’t a seeded slice of bread and the copy mentions cream cheese which isn’t there. The ad must be pulled and fixed. There’s egg on someone’s face for not spotting the errors but...

27 May 2025 /ai

Steve Morgan

Combining technology and teams to navigate global shifts in trade flows and economic activity

The economic landscape of the last fifty-plus years is being torn up and that’s having an obvious impact on cross-border trade and payments globally. The US Administration’s tariffs and the ongoing friction and shifts in trade and money flows are leading to difficult challenges for banks and their customers to navigate. Whilst cross-border payment...

09 May 2025 /payments /regulation

Steve Morgan

People and culture driving AI transformation in financial services

Customer demands, technology automation and artificial intelligence (AI) have all been driving forces behind innovation in financial services, and now with the greater emergence of generative AI (GenAI), it has taken this evolution to another level. In many markets, up to three quarters (75 percent) of banks are already using AI, and a further 10...

01 May 2025

Steve Morgan

How Gen AI and Automation Can Help Banks Absorb Chargeback Surge

Chargeback requests have been a feature of retail banking for years but in the last 12 months there has been a tidal surge of customer requests. Research firm, Datos Insights, discovered customers disputed $11 billion worth of charges in the U.S. in 2023 alone, with this forecast to rise 40% by 2026. Other countries are seeing similar sharp increa...

09 April 2025 /payments Banking Strategy, Digital and Transformation

Steve Morgan

How Lenders Resolve UK Car Loans Scandal May be a Catalyst for AI Expansion in Key Operations

April Fool’s Day is no laughing matter for the car lending industry in the UK. The UK Supreme Court is starting its hearings on Tuesday 1st April, which should be the beginning of the end for what banks and other lenders will face in terms of compensation schemes that they will need to follow. It is possible that if the FCA’s proposals are accepte...

01 April 2025 /payments /regulation Banking Regulations

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Steve writes about

  • artificial intelligence
  • payments
  • regulation & compliance
  • people
  • sibos
  • retail banking
  • sustainable
  • cloud
  • devops
  • financial inclusion
  • cryptocurrency
  • identity
  • markets
  • financial crime
  • covid-19
  • predictions

Steve's opinion archive

  • 2025 (15)
  • 2024 (14)
  • 2023 (17)
  • 2022 (21)
  • 2021 (17)
  • 2020 (20)
  • 2019 (6)
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Principal Domain Architect at Pegasystems

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Industry Principal Director - Customer Risk & DD at Pegasystems

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