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Customers demand seamless, intuitive, and personalized banking experiences, with 72% emphasizing personalization as “highly important,” and 77% of banking leaders agreeing it boosts retention. Yet, fi...
In an increasingly competitive banking industry, the focus is often on improving front office solutions: desktop and mobile banking applications. However, a critical, yet frequently overlooked aspect ...
July 17 2024 marks six months to January 17 2025’s introduction of the Europe’s Digital Operational Response Act (DORA), which aims to improve digital resilience in 21 financial entity types and inclu...
Software vendors are crucial. They provide digital solutions to help banks operate efficiently and meet customer expectations. However, while ready-to-use solutions offer speed and convenience, they o...
Distinguishing your financial services from competitors is not just an advantage—it's a necessity. Let's explore this concept deeply, showing how modern financial brands can create a significant edge ...
In the field of databases, building effective and efficient data models requires a thorough understanding of storage connections. Building robust applications requires maintaining relationships betwe
In the world of financial services, the integrity of data systems is fundamentally reliant on non-functional requirements (NFRs) such as reliability and security. Despite their importance, NFRs often ...
Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ba...
Providing exceptional customer experience (CX) is paramount for success for any retailer in today’s difficult climate. As consumer behaviour shifts towards digital channels and convenience becomes inc...
It looks like 2024 will be ‘Democracy’s biggest year’, a 12-month period in which four billion people – over half of the world's population - will be eligible to vote. In more than 40 countries, rang...
Change is afoot when it comes to market infrastructure technology. The old arguments over “buy vs build” have been relegated. Instead, firms are touting a “buy, build and integrate” approach, combinin...
As we highlighted in the Evolution of Banking, the technology landscape has evolved over time. Each change has brought new capabilities that were not possible with previous versions. At the same time,...