239 Results from 2015, /retail
Retired Member
What’s wrong with these people? Is it because mathematics has been dropped from the engineering syllabus at universities, or is it because everyone employs the same incompetent security people to do the architecture of their security system? Making the whole thing bulletproof is easy, and I’ll explain how it’s done – if only to show how little unde...
25 December 2015 /security /retail
Consumer demand, the adoption of new payment methods, competition, regulation, digital transformation and security are powering the self-service revolution in banking. This well-publicised transformation is fuelling something interesting under the surface – the collections process. The customer journey in banking is potentially one of the longest i...
23 December 2015 /payments /retail
Kirsty Berry Head of Product Marketing & Market Analytics at Compass Plus
Contactless bank cards really started to take off in the UK in 2014, with banks issuing more contactless-enabled cards than ever before and more merchants installing networks that could accept them. 2014 saw transactions totalling £2.32 billion made on the cards, a 255% increase compared to 2013. Step into 2015 and more than £2.6 billion was spent...
Ben O'Brien Managing Director at Jaywing
In 2015, we have seen increased regulatory scrutiny as supervisory bodies look to reform the banking industry and a new culture of supervision and best practice continues to be set by the Bank of England. The aim of this increased crackdown is to support resilience of individual institutions and the system as a whole. Over the course of 2015, we’v...
23 December 2015 /regulation /retail
Travers Clarke-Walker SVP at Thought Machine
The retail banking landscape in the U.K. has changed dramatically in recent years and it continues to evolve. We have seen the arrival of challenger banks – new, often digital entities focused on customer service and experience – as well as institutions with a more narrow focus, taking one element of finance (such as P2P lending) and doing it well...
21 December 2015 /retail /startups
The other day, a reputable digital banker asked me, “How many lives does PFM have?” I smiled. Whereas Digital Money Management (also known as PFM, Personal Financial Management) in Europe is arguably on its second (or third) life, Asian banks have the opportunity to adopt next-generation PFM for the very first time, while simultaneously avoiding ...
21 December 2015 /retail
In an age driven by technology and innovation, providing services that overlay technology with human touchpoints/interaction where appropriate remains crucial in achieving good customer service, regardless of what business you’re in. Whilst the popularity of the internet, telephone and mobile banking enables customers to bank how they want, when t...
18 December 2015 /retail
Dean Wallace Director of Consumer Payments Modernisation at ACI
Earlier this week ACI Worldwide published the findings of a YouGov survey asking ~2000 UK consumers about their attitudes towards banking and new entrants, their payments patterns and behavior. We presented our findings to the media, with the headline “Digital disruption in the UK banking sector is still moving at a slow pace” and concluded the f...
17 December 2015 /payments /retail
Paul Hampton Security Expert at Thales
Over the past few years, data breaches have increased in frequency and size, making the need to protect sensitive information a top priority for businesses worldwide. According to recent reports, there were 888 data breaches in the first half of 2015 alone, compromising 246 million data records of customers’ personal and financial information worl...
16 December 2015 /security /retail
Nanda Kumar CEO at SunTec Business Solutions
The catastrophic global recession of 2008 sent ripples through the banking sector. Many banks struggled to cope with massive losses suffered because of debt they accrued through somewhat risky investments. Banks, like the Lehman Brothers, went under and others are only now starting to recover by taking the same risks but in a less haphazard way. T...
14 December 2015 /regulation /retail
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