157 Results from 2014, /retail
Abhishek Chatterjee Managing Partner at Gartner Inc.
Think Like Non-Profitable To Design Digital Strategy World is moving from “Process-Centric Digital Strategy” to “Customer-Centric Digital Strategy”. Like every other industry, Financial Services organizations need to quickly adopt to the shift. While designing digital strategy and the relevant customer experience associated with it, Banks must thin...
31 December 2014 /retail Online Banking
Digital Transformations are enabling Organizations to Differentiate at the front ( sells, marketing services) & standardize at the back (increase efficiency and profitability through operational efficiency and process simplification). Digital Strategies are executed at 3 levels, i.e. Business, Operations and IT. I call them the Holy Trinity. Wh...
20 December 2014 /retail Online Banking
Mark McMurtrie Independent Consultant at Payments Consultancy Limited
2014 saw contactless payment come of age and many new ideas pitched to retail. Some payments innovations have excited but some have disappointed. Mark McMurtrie has his say. What changes have impacted the payments sector this year, and what is there to come in 2015? Consumers are increasing their love affair with eCommerce and making a record numb...
18 December 2014 /payments /retail
Retired Member
Christmas is almost upon us – a time for festive frivolity, laughter and fun. Or is it? New research from the Debt Advisory Centre (DAC), shows that 19% of people cannot afford the cost of Christmas and as such won’t be celebrating. A third of people also admitted that they even end up dreading Christmas. This feeling is most prevalent among 25 to ...
17 December 2014 /retail
Jenni Palocsik Solutions Marketing Director at Verint Systems
Why are so many banks talking about and trailing alternative approaches to traditional high-street banking? Although economics plays a role, the primary driver appears to be customers and their increasing expectations of a digitally enabled branch. Ernst & Young recently released the key findings of its third annual Global Consumer Banking Sur...
Balazs Fejes President Europe and APAC at EPAM Systems
There is no doubt that digital innovation has raised the bar in terms of customer experience and expectation across the banking industry. The increased popularity and adoption of social, digital and mobile channels has transformed the banking space, particularly in the corporate and retail sectors, and created an opportunity to provide a broader, ...
10 December 2014 /retail
The most predictable question I get in investment meetings is “why would anyone pay for a Ffrees current account, when UK current account banking is already free?” It’s not smart to sigh at this point. Nor to bristle. But I challenge anyone to try explaining the sheer scale of the lie that UK consumers are sold daily around the cost of their bank...
09 December 2014 /retail
APIs seem to be a hot topic on Finextra right now. Many companies are making their APIs ‘Open’ so they can be accessed by a variety of software developers to use it to power their own services. An example of this might be Google Maps embedded within TripAdvisor. This is particularly interesting in the Payments space as it opens up opportunities acr...
08 December 2014 /retail
David Gibbard OmniChannel and Digital Banking Evangelist at OmniChannel & Digital Banking
I was reading an article authored by Marc Rapport, senior writer at Callahan & Associates, called “All For One or One For All?” comparing the different technology strategies of two credit unions in close proximity to each other and both relying on select employer based growth. The two Midwest credit unions are BCU (formerly Baxter Credit Uni...
03 December 2014 /retail
My children, four and six, are lucky to have a full set of grandpas and grannies, who spoil them with presents and some "monetary contributions". In fact, over the last few years the little ones squirreled away between them over three thousand pounds that was safely stashed in Barclays' special "Children's Savings Account". Or ...
03 December 2014 /retail Innovation in Financial Services
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