101 Results from 2019, /retail
Ron Delnevo Chair at UK Cash Supply Alliance
Time to wish a happy 21st Birthday to the ATM installation that changed the face of cash provision in the UK! Yes. That’s right. It is exactly 21 years since the first Independent ATM was installed in this country - and that same ATM was also the very first pay-to-use ATM to be installed in Europe! I was there, at a Spar store in Stone Cross in Bir...
20 December 2019 /payments /retail Financial Inclusion
Linda Zaikovska-Daukste Co-founder | COO | CFO at UXDA
There are phenomenal companies that have achieved outstanding results in the banking and Fintech industry. Some of them are very well known, but most are not. What makes a digital banking superstar? Working with hundreds of financial professionals worldwide, we have extracted 10 digital banking trends that characterize the approach of really succe...
19 December 2019 /retail Digital Banking Trends
Doug Gross CEO at NGDATA
It’s been an exciting year in the banking sector. Along with innovation being pushed along by the industry, there has also been the added pressure of regulatory change, such as the introduction of 2FA this September. In the past few years, much has been made of the potential for technologies such as blockchain, IoT and cryptocurrencies to revoluti...
10 December 2019 /retail Bigger than Technology
Steve Cook Digital Identity & Biometrics Consultant
The challenge for biometrics today is that nearly all modalities need to have additional security layers. Nowadays fraudsters have found ways to bypass on-boarding or authentication procedures and in order to make biometrics more secure, liveness detection or anti-spoofing solutions are required to back up the process. Of course, adding additional...
09 December 2019 /retail Biometrics
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
Frequent readers of this blog and people who otherwise know me well would be aware that I'm a big fan of social media customer service. Many years ago, I wrote Customers Of The World Unite, You Have Nothing To Lose But The Call Center Hold Music to explain why I found the channel very effective for reaching out to brands. I reiterated that perspec...
08 December 2019 /retail
Mahesh Pawal Portfolio Product Manager, Digital Transformation at Fiserv
Traditionally financial industry protected the customers’ personal, financial and transactional data. This was a great entry barrier for players like new financial institutions and fintech companies. However recent changes on regulatory horizon, including implementation of Farrell Report in Australia, Payme
04 December 2019 /retail Open Banking
Vikas Seth Chief Product Officer at IDnow Gmbh
Going global means breaking geographical barriers and allowing people to connect from anywhere at any time. Every day, we see various business processes being digitized to allow businesses to go global. In this digital age, where an increasing number of companies are offering virtual services, strong authentication with online identification hold
04 December 2019 /retail /crime
Steve Morgan Banking Industry Market Lead at Pegasystems
In the past year, we’ve seen technology play a huge part in shaping the banking industry landscape, from emerging fintechs to new solutions facilitated by Open Banking to the latest AI tools. With such progression happening throughout the sector, we are sure to see more disruptive trends emerge in the new year. So, what can we expect? Challengers ...
02 December 2019 /retail Trends in Financial Services
Andrew Stevens Global banking and financial services specialist at Quadient
Last week, HSBC and Santander agreed, following CMA action, to refund customers after they both broke a legal order relating to unarranged overdrafts. Part 6 of the CMA’s Retail Banking Market Investigation Order means banks must send customers text alerts if they’ve exceeded their arranged overdraft limit, with banks unable to charge customers u...
02 December 2019 /regulation /retail Banking Regulations
Michael Chambers Director | Head of Prudential at Wheelhouse Advisors
Yesterday, the UK arm of a large international banking group was fined £44 million for prolonged and pervasive shortcomings in its internal controls and governance arrangements around capital and liquidity adequacy and regulatory reporting. The record fine highlights the importance of regulated firms designing, implementing and operating appropria...
29 November 2019 /regulation /retail Financial Services Regulation
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