Over the past year, the financial sector has been adjusting to a new regulatory environment. On July 31, 2023, the Financial Conduct Authority (FCA) introduced new Consumer Duty rules that obligate financial institutions to communicate complex financial information to consumers in a comprehensible way. The rules aim to increase the standard of care...
23 July 2024 Banking
Since the introduction of GDPR in 2018, it’s been clear that consumers have the right to know how their data is being used and that businesses must handle it with care. While the UK seems set to introduce its own data protection bill, it hasn’t changed the fact that it is crucial for organisations to take data seriously. In no sector is this more
10 March 2023 Banking
A recent story revealed that thousands of bank customers are at risk of losing out on cash after being told to “call NOW or miss the best rates”. While lenders are generally expected to pass on any information about raised interest rates automatically, customers are now being asked to reach out about these changes themselves. This was shortly fol...
18 August 2022 Customer Service 2015-2019-2025
Karim Ben-JaafarSVP, Software Solutions at Quadient
Sarah-Jayne MartinDirector, ICA Global AR Practice at Quadient
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