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In the digital banking world, there are two clear pockets of influence – the really big incumbent banks and their digital-born challengers. The former have “presence” on their side – scale, customer b...
How Disruptive Technology Can Help Financial Institutions As financial institutions race to improve operational efficiencies, robotic process automation (RPA) has emerged in recent years as a way to h...
The rise of distributed ledger technology, commonly known as blockchain, has been highly controversial since the beginning. Between its ties to Bitcoin and the news of links to child pornography disco...
Millennials, often termed the ‘me generation’, are some of banking’s most valuable and most demanding customers. Driven by service quality, personalization and price, they expect to be the focal point...
Last year, retail banks increasingly debated how they would cope in a post-Payments Service Directive II (PSD2) world. The directive (which came into force on 13th January 2018 in the UK) is shaking u...
On an average, a financial literate person has a minimum of two banking accounts. Now, that bank which caters to most of the banking needs of the customer reaps greater business benefits. Customer ret...
Over the past few years, interest in artificial intelligence has begun to rise in the minds of the everyday person. Artificial Intelligence, formerly known and dismissed as technology only possible i...
In 1975, Sony released its latest analog video tape cassette. This was the beginning of a war to have the best recording format in the newly created video industry. JVC countered with VHS and Phillips...
Cybercrime continues to be an unending botheration for banks. While the focus of attempts and attacks until recently, tended to be on the banks’ customers (via card and account detail compromises), of...
As soon as my daughter was born, I opened a bank account in her name. As a minor, her account was held jointly in her parents' name all these years. My daughter turned 18 recently. I went to the bank ...
A couple of years ago, a report was published in India that Public Sector Banks lost more than $1.2 billion in loans where the documents provided were fake. Recently there were news reports that Feder...
Last year I wrote a blog on the Hyperledger project and what that could mean for blockchain acceptance (see my blog: Hyperledger Project: collaboration pays off, 9 April 2017). We are now almost a yea...