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Elena Berestovaya

Customer service as a method to increase customer loyalty and retention for Forex CRM Provider

What happened? What problem did we solve? Once again, a developer nervously told a support engineer that the issue the customer is experiencing is not on our side. He added that it was at least the

27 Oct 2022
Customer Service 2015-2019-2025
Elena Berestovaya

The perfect storm on the financial market: an opportunity to open a brokerage in Asia?

The conflict between Russia and Ukraine revealed a global crisis of confidence and strained relations between countries. The US is talking to any opposition only to imply sanctions: "If you do no...

30 Mar 2022
Asia Financial Services
Elena Berestovaya

Who would benefit from the legalisation of crypto, other than miners?

It seems that the Ministry of Finance and the Central Bank of the Russian Federation have managed to overcome the crisis known in psychology as the Kübler-Ross model. It describes five stages of deali...

19 Feb 2022
Law and Finance
Elena Berestovaya

5 must-haves for your copy trading platform

Nowadays, copy trading services offer a lot of ready-made solutions for brokers. Some companies even choose to develop this kind of software themselves, which, in our opinion, is not always reasonable...

13 Jan 2022
Fintech

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