Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy.
AI (artificial intelligence) including derivatives such as RPA (robotic process automation) have become increasingly popular, at least within conversations by the growing and growing ‘in crowd’. AI is...
Legacy Systems remain problematic. Legacy Systems constrain change enablement. FinTech accelerates change. Legacy Systems are costly and slow to change. FinTech is inexpensive and quick to change. The...
We are all being inundated with requests for consent to continue using services as the GDPR deadline rapidly comes closer and closer. Many of us are not finding the consent experience very good. The...
After so much innovation and disruptive technologies, the issues surrounding legacy systems still prevail at scale. For example, Global Banks are spending around US$220bn a year on IT expenses, with...
Chatbots are gaining more and more momentum throughout the public and private sectors, worldwide. Now is the time to consider chatbots from a wider perspective. Chatbots are emerging as a new cl...
There is a growing expectation that chatbots can be used for recruitment. The obvious low hanging fruit is for a chatbot to: Answer questions about the job on offer Qualify a prospect through a set o...
Since the beginning of online services, lawyers have been the major influence upon the customer consent process. Their preferred instrument is to produce dense content, such as terms and conditions, c...
The Economies of Compliancy is an emergent economics term that describes a competitive advantage of sharing practical regulatory knowledge and practices across entities. By means of a utility-based cl...
In March 2018, Citicorp launched a Facebook Messenger chatbot for its consumer banking clients in Singapore. They also plan to launch these chatbot-based services in Hong Kong and Australia later in 2...
The Problem Process Modelling is pervasive. At the lowest level process, there is often tasks that require the knowledge worker to access Complex Knowledge in the form of documents covering regulatory...
Some interesting research from multiple sources are providing lead indicators into why the future of organisations will become a blend of human and chatbot workers. More and more people are using chat...
In the UK, there were two public disclosures within a 24-hour period, which provided more examples that Complex Knowledge in a documented form is no longer fit and is the causality of deeply rooted sy...