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Customer Care, YES! - Customer Service, NO! Yes, you heard me right, Customer Care, if you are not doing this then you are falling behind. The old view of Customer Service, which was difficult to get ...
Global Trade has never NOT had a Golden Age ... Trade is the driver behind everything that happens and the reason why it happens. Trade is the reason that people have expanded across the globe. Trade ...
One of the big buzzes around Sibos this year has been the Bank Payment Obligation (BPO) and the new ICC Uniform Rules for BPO (URBPO) released this April. (http://www.iccwbo.org/About-ICC/Policy-Commi...
Wow, SIBOS, the 20+ year brainchild of SWIFT is upon us again! There is no event that excites me like SIBOS. I have been to 11 of the last 13 SIBOS's and sad to say that I will be missing this yea...
Can cash and trade get along? How can corporations benefit and how can banks deliver the benefits? A much talked about subject in the industry is the convergence of cash and trade within the bank. Th...
One of the big buzzes around Sibos this year has been the Bank Payment Obligation (BPO) and the new ICC rules being released this coming April. It seems everyone is holding their breath for the droppi...
Although advances have been made in global trade operational efficiencies, supply chain extensions across the world have led to increased financial impact for corporations, ultimately driving the bank...
Within trade finance, challenges exist for the big, experienced players as well as the newer entrants. Banks are eager to service and attract new customers with trade instruments, yet the service mode...