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Frequent readers of this blog and people who otherwise know me well would be aware that I'm a big fan of social media customer service. Many years ago, I wrote Customers Of The World Unite, You Have ...
In Three Ways To Lie With Charts, we saw three common ways in which people lie with charts. To recap, they are: Slippery Slope Slide Floating Origin Fraud Dual Axis Deception In this post, I'll spe...
Lying with charts is the natural progression from How To Lie With Big Data and Beware Of Committing Harakiri By Lying With Big Data. I've come across the following three ways of doing that. #1. SLIP...
Since I wrote Flight Delay Insurance – Why Blockchain?, I've come across several updates that have reinforced my skeptical views around the claim of decentralization and raised new doubts about the t...
Direct-to-Consumer financial technology startups are new age companies that sell bank accounts, loans and other financial products directly to end users. In this post, we'll use the term “Fintechs” to...
There are many business relationships where trust is one-sided. In the contract between two parties A and B, A needs to trust B but B does not need not trust A. Let me give a few examples of such rela...
Like me, you may have come across people who appear obsessed with security but happily book cabs, order food, and even make payments on their mobile phones without entering a single password / PIN. T...
Let’s take the following two statements: Indians are obsessed over security Indians make payments without entering any password. Each of these statements is a fact. But, taken together, they appear ...
A banker quit his job and started a new company. He applied for a debit card for his company’s bank account. Ram, as we'll call the ex-banker, completed the required forms, submitted his company's boa...
India's central bank-cum-banking regulator Reserve Bank of India relaxed the two factor authentication mandate for instore card payments below INR 2000 (~US$30). This means that you can pay with cred...