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What’s it called if, for example, someone runs up your credit card line without your permission? Identity theft. ID theft isn’t necessarily someone going around impersonating you. But it is considered...
As the barriers to global business expansion gradually drop, particularly as payment technology evolves and enables more flexibility and scalability, a lot of businesses are eyeing the opportunity to ...
The IRS isn’t your biggest enemy during tax season. It’s the criminals who pretend to be IRS reps and then con people out of their money. They contact potential victims chiefly through phone calls and...
The great debate across the media and all interested parties is the face-off between the incumbents (banks) and new entrants (fintech start-ups). Each opposing party sees themselves as the true messia...
One of the benefits we’ve seen rise out of the very public and high-profile data breaches featured in the news recently is a certain level of awareness around cyber-security. Organisations of every si...
Logins that require only a password are not secure. What if someone gets your password? They can log in, and the site won’t know it’s not you. Think nobody could guess your 15-character password of mu...
With this post, I start a series of short posts of reflections on retail banking industry in the UK. However, I think that these challenges described here are applicable to the worldwide Retail Bankin...
Financial Services (FS) organisations are hugely complex in terms of their business operations; they have retail arms, investment and fund management operations, insurance businesses and more. Many of...
When it comes to data breaches, individuals and businesses are not seeing eye-to-eye. Executives are erroneously confident about their ability to tackle cybercrime, but their customers are growing eve...
One might call them "mistakes", but they are not. They are things that Apple was no doubt aware of (and could/should have fixed). Their arrogance, perhaps, caused them to think "why bot...
Is it Bank of America’s fault that a hospital was hacked and lost over a million dollars? Chelan County Hospital No. 1 certainly thinks so, reports an article on krebsonsecurity.com. In 2013, the payr...
An interesting piece on usability, trust and loyalty got me thinking on two specific questions, a simple one - how does user-experience create trust? Slightly less simple one - are there other ways of...