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With the rapid advancement of technology in developed countries, we run the risk of creating a Digitally divided society. In one hand Nexus of forces (SMAC) & IoT are changing the urban life like ...
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Depending on which survey you read, anywhere from 28% to 48% of iPhone 6 users have already tried Apple Pay, and half of those who haven’t intend to do so in the next 90 days. These astoundingly high ...
ATM (automatic teller machines) is one of the most amazing banking innovations, created with the idea of providing 24 hours banking service – account checking and mostly money withdrawals. Since the f...
Imagine the setting: 140 years ago, down a dark Dickensian street in the City of London sits a lonely bank clerk at his desk, updating his ledgers by candlelight. This would by no means be the ideal s...
Banks and financial institutions continue to look at ways to square the circle when it comes to the digital delivery of financial services and enabling a true customer experience in the new digital wo...
Twenty years ago I had to help put together an exchange’s solution for broadcasting corporate actions notifications to the world. That was before everyone used email, so we had to rely on faxes from ...
Let’s not beat about the bush here. For customers, making a payment transaction is about as exciting as watching paint dry. But the Apple Watch proves that even a payment transaction can be sexy. It’s...
At a recent meeting of technical leaders in the financial services community, we hosted a rich and vibrant discussion around the role of open source in their community. There was a wide ranging consen...
Yes, identity fraud is SO common that someone becomes a victim every two seconds. The 2014 Identity Fraud Study, as reported on javelinstrategy.com, turned up some alarming results. Though the dollar ...
One of the easiest channels to use Contact Centre for sure, what is required simply dialling couple of numbers – surfing through the IVR (this could be challenging though?!) – finalizing your task via...