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What does customer centricity mean to financial services? "Customer-centricity" is a term that many organizations have adopted. While it is vague, it refers to many things that can profoundl...
Lack of Knowledge Lack of Experience Strategies without purpose Ignoring the new customer-centric reality A disconnect with a new generation of talent (Connect with the author, Frederic de Melker:
Undoubtedly, blockchain represents a conceptual truth, capable of resolving fundamental issues we are currently struggling with. However, let’s agree that the road is long and the overuse of the rela...