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If bankers want to survive, they cannot afford to choose complacency when it comes to technological innovation. In fact, they should bet their careers on replacing outdated systems and solutions. If a...
"The meteoric rise of data and performance-intensive workloads like generative AI is forcing a complete rethink of how data is stored, managed and processed,” said Nick Patience, senior research ...
Americans have warmed up to virtual assistants in the wake of the pandemic, when many services had to be reimagined as digital alternatives. According to an Ipsos poll of 2,010 U.S. adults, 69 percen...
“ChatGPT lowers the bar for people using AI,” Charles Morris, Chief Data Scientist for Financial Services at Microsoft, recently said during a Banking Transformed podcast. It's true; this AI chatbot ...
“In order to fully realize the potential of AI, we have to mitigate its risks,” the White House Office of Science & Technology Policy recently tweeted. “That’s why we’re excited about @NIST’s rele...
What good would buying an engine be without a car to put it in? In the context of customer service in retail banking, this would be akin to adopting artificial intelligence without having any customer...
If the past three years have shown us anything, it’s that consumers have adapted to self-serve. More self-reliant than ever before, they’ve learned to meet their own needs with CX tools and services t...
Banks have been dealing with a balancing act between “fast and frictionless” and “secure and accurate” for many years, with consumers long pushing to move away from traditional, friction-based means o...
Conversational voice banking was already gaining prominence in the financial services industry before the pandemic hit. Then, its importance was heightened and deployment accelerated when COVID-19 sta...
In the first half of 2020, $2 trillion in cash landed in deposit accounts of U.S. banks and credit unions, according to FDIC data. From corporate borrowing to cash-hoarding and stimulus checks, the un...