Michael Boukadakis

CEO at ENACOMM

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Bio Michael Boukadakis heads ENACOMM's leadership in multimodal voice and data applications, including AI powered conversational voice banking, biometric authentication, next generation CRM tools, and omnichannel fraud prevention technologies. Career History Michael has been involved in the data and voice technology industries for the past four decades. He also founded and served as CEO of voice processing technology companies VoiceXpress, VEXIS Systems, and Call Analytics. He is a founding member of the Payments Risk and Fraud Consortium.

Blogs

Digital Bank Transformation

It's Time for Bankers to Make a Technology Priority List, and Check It Twice

12 Dec 2023

If bankers want to survive, they cannot afford to choose complacency when it comes to technological innovation. In fact, they should bet their careers on replacing outdated systems and solutions. If a banking core doesn't allow for innovation – the continual updating of capabilities, channels, interfaces and processes – it needs to be replaced. Ot...

Artificial Intelligence and Financial Services

FIs of All Sizes Can Harness the Transformative Power of AI with the Help of FinTech Partners

26 Sep 2023

"The meteoric rise of data and performance-intensive workloads like generative AI is forcing a complete rethink of how data is stored, managed and processed,” said Nick Patience, senior research analyst at 451 Research, part of S&P Global Market Intelligence. According to S&P Global's new 2023 Global Trends in Artificial Intelligence ...

Artificial Intelligence and Financial Services

5 Ways Financial Institutions Can Ensure Adoption of a New Virtual Assistant

29 Jun 2023

Americans have warmed up to virtual assistants in the wake of the pandemic, when many services had to be reimagined as digital alternatives. According to an Ipsos poll of 2,010 U.S. adults, 69 percent of respondents said they’ve used an online or mobile virtual assistant to get answers to their questions and or help resolve issues, and nearly as m...

Artificial Intelligence and Financial Services

ChatGPT Is Greasing the Wheels for Use of AI Virtual Assistants in Banking

02 May 2023

“ChatGPT lowers the bar for people using AI,” Charles Morris, Chief Data Scientist for Financial Services at Microsoft, recently said during a Banking Transformed podcast. It's true; this AI chatbot is democratizing artificial intelligence…even if it lacks the “right direction and guardrails” for use as an automated teller in retail banking. Chat...

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