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Do you carry your bank around in your pocket? There’s no denying that the digital environment has altered the relationship between bank and customer forever – the bank needs to always be on, and if yo...
As commentators have been predicting for some time, the digital revolution and the increased connectivity of consumers is now changing the financial services sector profoundly. Technology is driving c...
When it comes to technology, financial institutions are up to their knees in regulations, security measures and legacy infrastructure, which make them slow to adapt to new trends. The last few years h...
The question of whether financial institutions (FIs) should be required by law to do more to protect their customers’ interests has been debated for several years, with many suggesting that regulation...
No, I don’t mean that DNA testing or biometrics necessarily have to be part of every security system, for every financial services firm out there. What I do want to explore, is how financial services ...
Are you familiar with Transaction Reversal Fraud (TRF)? If you are, I’m sure you’ll be aware of the considerable impact it has on the industry. With thousands of incidents reported annually, TRF has a...
What's more important – the payment method or having a choice of how to pay? For me the choice is important and how I pay will often be dictated by the transaction type. I regularly use cash, and it s...
Open banking is forcing banks to think twice. It’s making them consider how agile they are, how they interact with customers and whether they have the right culture to support a rapidly changing envir...
Access to cash is a staple requirement for today’s on-demand generation of consumers. Cash is still relied upon as an essential form of payment, accepted and exchanged in the most places, and always t...
I bank with one of the UK big five. You probably know it. I use their app, which has all the standard security features you would expect from a modern mobile banking app, for checking my accounts and ...
A study by Gartner in 2014 found that 89% of companies compete mainly on the customer experience they provide. Three years later, this trend is increasingly playing out across the banking industry, as...
Despite some recent reports about the death of bank branches, it’s clear that physical branches are still valued by consumers up and down the country. However, as customers demand more from their in-b...