338 Results from /people
Kartik Swaminathan Author - 3F: Future Fintech Framework & Founder at Fintastech (Fintech Consulting & Coaching)
In digital world we live in, FinTech’s offers enhanced convenience, experience, transparency & choice to customers. Customer expects better price, faster processing, better access, service and a peace of mind. New technologies like Chatbots, AI / ML, Social Media have somewhat enhanced the experience for customers too. In past IVR’s, call centr...
20 September 2021 /people /retail Customer Service 2015-2019-2025
Steve Morgan Banking Industry Market Lead at Pegasystems
One of the biggest lessons is that banks need to be able to quickly adapt to change. This was evident from the first lockdown, when financial organisations realised they had to reshape their technology set-up almost overnight. It required leaders to ask key questions like “What’s most and least important to our customers?” and “Do we have a good u...
14 September 2021 /people /covid-19 Banking Strategy, Digital and Transformation
Amita Choudhary Marketing Manager at Princeton Growth Accelerator
Exploring the internet in search of small niche stores is one of the best ways to find amazing deals. It’s also a good way to find B2B e-commerce sites that specialize in fulfilling bulk orders, which can be a godsend if you’re a business owner. However, it’s important to be mindful of security risks and scams when placing orders outside of popula...
10 September 2021 /people Personal Finance
Tejasvi Addagada Enterprise Data Head at Fortune 500 financial service provider
Democratizing data for customers through responsible sharing will actually democratize credit for people in the financial ecosystem. As a part of India stack, the Account Aggregator (AA) network is based on a mix of frameworks Open Credit Enablement Network (OCEN) and The Data Empowerment and Protection Architecture (DEPA). Today, in financial in...
04 September 2021 /people /inclusion Banking Strategy, Digital and Transformation
Andrew Beatty Head of Wealth, Retirement & International at FIS
As new fintechs encroach on the retail banking marketplace, offering more transparency in exchange for consumer trust, customers are waking up to the complex (dare we say, “hidden”) fee structure of their long-standing banks—and they don’t like what they see. In this second of our series What’s Keeping Banks Up at Night, we explain how banks can a...
02 September 2021 /people /retail Banking Strategy, Digital and Transformation
Kerry Leech Co-founder at Roo & Eve
The way fintech, financial services, and banking clients purchase has fundamentally changed. Buyers are more informed than ever and know when they’re being sold to. And nobody wants to feel sold to. When we say people hate to be sold to, we mean they hate feeling manipulated, pressured, and in every other respect prevented from making up their own ...
19 August 2021 /people /startups Marketing in Financial Services
Building credibility is complex. It can take a lot of time to build your ideal customers’ trust. Not to mention, it takes even more work to maintain it. But credibility is key for Fintech businesses. Now that almost every product has some kind of AI or automation feature, why should customers choose yours? People may appear excited about your tec...
30 July 2021 /people /markets Marketing in Financial Services
Retired Member
AI is evolving on fast pace. Financial organizations are already using AI technologies to identify fraud and unusual transactions, personalize customer service, help make decisions on creditworthiness, using natural language processing on text documents, and for cybersecurity and general risk management. Over the past decades, banks have been impr...
29 July 2021 /people /inclusion Fintech World
Working from home quickly became the standard across industries as the world battled the Covid-19 pandemic. Now, as the pandemic slows, many businesses are examining the impacts of work-from-home environments on the mental and emotional well-being of their teams. Many companies are working to establish a hybrid work environment that includes both ...
28 July 2021 /people /covid-19
Recent advances in Artificial Intelligence (AI) and namely its sub-domains – Machine Learning (ML) and Natural Language Processing (NLP) are bringing us close to the moment when we won’t distinguish the difference between the way people talk (human speech) and the way machines interpret and reproduce it (machine speech). And we bet that FinTech w...
23 July 2021 /payments /people Artificial Intelligence and Financial Services
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