Willem Lambrechts Managing Director at Drebbel
Funny, it doesn’t sound like that when I attend a sales planning session or a review…the buzzwords popping up in those meetings read like : lead generation, growth hacking, warm and cold calling, C-level introductions, product positioning, etc... Out of curiosity, keeping the title quote in mind, I consulted Google and searched for “TOP 5 technol...
25 May 2021 /people /startups Fintech innovation and startups
Alex Kreger Founder & CEO at UXDA
One financial company spent half a million and two years developing a new application, but after launch, customers abandoned it. The reason is that there are seven internal factors that often sabotage all huge investments and efforts to create a successful digital product that provides positive customer experience. So let's find out why even great...
19 May 2021 /people /retail Banking Strategy, Digital and Transformation
François Lacas Deputy COO at Yooz UK
When companies transform their purchase-to-payment process, they’re preparing their accounting and finance teams for the next unknown disaster, says Laurent Charpentier, COO at Yooz. It’s becoming abundantly clear that the old way of working as we once knew it, the 9 to 5, five days a week in an office, is a thing of the past. Because if organisat...
18 May 2021 /payments /people Digital Banking Trends
Rob Thurner Founder & CEO at Burn the Sky
Financial services continues its digitally-led evolution, with an emphasis now on data scientists, business analysts and “digital storytellers' - individuals and teams that can use the increasing number of data outputs from a digitally transformed sector to engage with real people in the real world in real-time. The explosion in fintech is a goo...
18 May 2021 /people /covid-19
Steve Morgan Banking Industry Market Lead at Pegasystems
While Open Banking use cases have been somewhat lacklustre so far, we could be about to see a shakeup in terms of how banks and utility providers unite for the benefit of the customer. Just this year it has been reported that TSB Bank is launching a bill management and utility switching service after a pilot found that users saved an average of £1...
18 May 2021 /people /retail Open Banking
Shahid Mansuri Co-founder at Peerbits
Outsourcing is the new norm for developers to build software products. The vast transformation of the remote work business model has forced businesses to switch to outsourcing. Hiring offshore developers provides businesses access to cost-efficient qualified resources. By outsourcing the development project, companies will obtain qualified profe...
13 May 2021 /people /devops
Bart Tompkins Managing Director, Amadeus Payments at Amadeus
Controlling how employees spend company funds on travel has been one of the biggest historic challenges for finance teams. Most company spend is governed by purchase orders, with payments made in relation to specific invoices from the company’s own bank. The data is available, transparent and can be analyzed to spot any inconsistencies. But contro...
12 May 2021 /payments /people Frictionless Payments
Tomer Guriel CEO at Ezbob
Having seen what’s available in adjacent industries, US consumers and small businesses are demanding a higher level of customer service, a better user experience (UX), and the necessary security measures to keep them safe as the world recovers. By adopting the latest digital solutions, banks and other financial institutions can make sure that they...
10 May 2021 /people /retail Banking Strategy, Digital and Transformation
Andrew Stevens Global banking and financial services specialist at Quadient
This week, the results of a Freedom Information Request to the Information Commissioner’s Office revealed that complaints about banking nuisance calls and texts rose by 35% in 2020. This is particularly concerning as many consumers needed urgent assistance from banks last year as the pandemic took its toll. The data shows that 6,367 complaints wer...
07 May 2021 /people /covid-19 Customer Service 2015-2019-2025
Tom Ainsworth Head of Customer Engagement at Jitterbit
By Tom Ainsworth, Head of Customer Engagement, Jitterbit Every company on the planet has been rocked by the changes to consumer behaviour prompted by the pandemic. But, while some sectors might struggle to find their feet again post-pandemic, the fintech industry has an opportunity to steal a march. With some agile thinking and tactical choices...
07 May 2021 /people /cloud Personal Finance
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