Latest Chatbot News: Finextra Research

Nucleus Software adds loan servicing chatbot to product suite

Nucleus Software, the leading provider of lending and transaction banking solutions to the global financial services industry, announced the addition of a range of powerful new solutions to its market leading FinnOne Neo digital lending platform.

23 July 2020

News/wholesale

Deutsche Bank introduces Blue Bot 'Yi' to corporate customers in China

Deutsche Bank's corporate bank in China has unveiled its new customer-facing digital employee, Blu Bot Yi, charged with handling client's financial reports.

20 July 2020

News/retail

HSBC rolls out Apple Business Chat service

HSBC UK and its first direct subsidiary have introduced a feature that lets customers contact them via the Messages app on Apple devices.

14 July 2020

Company update/retail

ING Direct signs with natural language AI outfit Expert Systems

Expert System today announced that ING has chosen to extend AI-based automation benefits across the organization and improve back office operations.

26 June 2020

Company update/retail

Fiserv adds conversational banking capabilities

Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions.

01 June 2020

News/retail

Nationwide builds Covid chatbot

Nationwide Building Society has trained its virtual assistant Arti to handle common Covid-19 mortgage holiday queries.

11 May 2020

Company update/startups

Speechmatics secures place in the ING Labs Brussels 2020 cohort

Speechmatics, the UK leader in any-context speech recognition technology, today announced its place as one of the seven scale-up companies to be part of ING Labs Brussels.

06 May 2020

News/covid-19

Google launches bot to help organisations answer Covid-19 questions

Google Cloud has launched a rapid response AI chatbot to help organisations, such as banks, handle ballooning customer service queries during the Covid-19 pandemic.

08 April 2020

News/retail

Hang Seng Bank's virtual assistant Haro joins WhatsApp

Hang Seng Bank has introduced a new chat contact for WhatsApp users in Hong Kong, providing a direct connection to its retail virtual assistant Haro.

06 April 2020

News/covid-19

Rush to digitisation will see fintech sector flourish post-Covid-19

As the fintech sector struggles through the Covid-19 economic fallout, a report from VC Finch Capital offers some light at the end of the tunnel, suggesting that the crisis could ultimately end up benefiting the industry by accelerating the rush to digitisation.

02 April 2020

Company update/retail

Personetics joins Avaloq.one ecosystem

Avaloq and Personetics are entering into a strategic partnership to connect Avaloq’s global banking clients with Personetic’s AI-powered personalized engagement solutions.

24 March 2020

News/retail

Nationwide to open branches an hour early for vulnerable customers

Nationwide Building Society is to open some of its branches an hour early to provide dedicated services to elderly and vulnerable customers ahead of the general public.

17 March 2020

Company update/ai

Active.Ai app comes to Finastra FusionStore

Finastra customers can now consume Active.Ai’s conversational AI retail banking app via the FusionStore.

04 March 2020

News/Chatbot

Belgian digital bank Aion launches

A subscription-only digital bank promising to use AI to help customers maximise their money, has launched in Belgium.

28 February 2020

Company update/Chatbot

Tokyo Stock Exchange starts proof-of-concept testing of Symphony bot

Tokyo Stock Exchange, Inc. (TSE) uses TDnet to distribute timely disclosure releases from listed companies.

26 February 2020

News/Chatbot

Kasisto raises a further $22 million for conversational AI

Chatbot developer Kasisto has closed a $22 million Series B extension financing, bringing the total amount raised by the New York-headquartered company in this funding round to $51 million.

06 February 2020

News/startups

How analytics can help expand market share and generate revenue

Fintech players have captured the marketplace with efficient customer experience and proven that mass-market growth is achievable, without branches and with mobile-based applications. What sets new financial entrants apart is that they are adaptable and can provide customers with financial advice in a way that suits them.

31 January 2020

Company update/ai

Desjardins enters multi-year contract with behavioural analytics firm exagens

Desjardins Group has selected Montreal-based exagens and its award-winning behavioral banking platform to further enrich the digital experience it provides members.

23 January 2020

News/ai

CaixaBank applies AI to employee training

Spain's CaixaBank has started using artificial intelligence in its online employee training platform to help tailor learning to individual staffers.

21 January 2020

News/Chatbot

Bank of America AI chatbot surpasses 10 million users

Bank of America's mobile chatbot Erica has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks.

12 December 2019