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11 articles tagged with this keyword

/retail

Fintech in Asia: How are Digital Experiences Evolving?

Join FinextraTV at the Temenos Community Forum 2024 as Ramki Ramakrishnan, Managing Director, APAC, Temenos and Trinh Vinh Hien, CTO & CDO, PVcomBank provide an overview of how the APAC region is leading when it comes to efficient digital experiences and the innovations that have come to the fore since 2022. As more and more customers expect digital access to all services, scalable solutions are imperative for financial players in Asia, the Pacific and further afield. While the likes of Alipay and WeChat attempt to bridge the gap between the banked and unbanked, innovation must ensure it is fit for purpose for all.

/Chatbot

Hamish Monk Reporter at Finextra

How to use AI to provide personalised services

/ai

Tonik Bank enlists Gupshup for GenAI chatbot

Gupshup, the world’s leading Conversation Cloud has announced its partnership with Tonik Bank, the first digital-only neobank in the Philippines, to develop a state-of-the-art Generative AI chatbot for Tonik’s mobile app.

/ai

Virgin Money expands use of AI-powered assistant

Virgin Money’s AI-powered virtual assistant, Redi, is being expanded to more customers, having already supported over one million conversations since its launch in March 2023.

/ai

NCino unveils AI-powered Banking Advisor

nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking for the global financial services industry, today made generally available its new artificial intelligence (AI) solution, Banking Advisor.

/ai

NatWest gives chatbot a generative AI upgrade

NatWest is boosting the IQ of its digital chatbot Cora with generative AI to provide more nuanced, pro-active answers to customer queries.

/retail

Bunq makes GenAI assistant fully conversational

Dutch neobank bunq has upgraded its GenAI assistant Finn to make it "fully conversational" and rolled out a travel insurance product.

/retail

BofA's Erica hits two billion interactions

More than 2 billion since 2018. That’s how many interactions Bank of America clients have had with Erica®, the most advanced and first widely available virtual financial assistant, since it launched.

/retail

GFT taps Google for GenAI assistant

Projections show that the global AI adoption rate could grow as much as 40% between 2023 and 2030.

/regulation

Themis launches AI-powered bot on AML platform

Themis continues to lead in applying innovative technology to the fight against financial crime, with the launch of a cutting-edge, AI-powered chatbot integration for its AML/KYC Platform.

/startups

PayPal invests in conversational AI firm Rasa

PayPal Ventures has co-led a $30 million Series C funding round for generative conversational AI platform Rasa.