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223 articles tagged with this keyword

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Glia unveils conversation-trained AI virtual assistant

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a customer request and uses the intelligence to automatically generate answers for their GVA—significantly advancing beyond industry-standard AI virtual assistants that rely solely on written documents.

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Sympera AI raises $10m

Agentic AI innovator Sympera AI announced today that it has raised a $10 million seed funding round, which was co-led by Nyca Partners and Viola Ventures.

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NatWest inks collaboration deal with OpenAI

NatWest has inked a deal with OpenAI to bring generative artificial intelligence to the UK lender's digital assistants.

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Nubank partners OpenAI to smooth customer experience

Brazil's Nubank is working with OpenAI on a host of services and features for its 114 million customers.

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Zeta launches GenAI customer support agent

Zeta, a leader in modern card processing, launched Selene - an AI-powered assistant that transforms how issuers handle customer service.

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BBVA virtual assistant gets AI-powered account and card management features

BBVA has revamped its personal virtual assistant, adding AI-powered account and card management features.

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AdviserSoftware and InterGen Data uncover key risks of DeepSeek

AdviserSoftware.com, part of FTRC, has collaborated with Robert Kirk, founder and CEO of InterGen Data, an AI-based financial lifetime events prediction service, to identify risks and recommendations for navigating DeepSeek.

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AI strategies for scalable, secure and compliant banking

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NextGen: AI: 2025 will be the year of AI deployment

At Finextra’s first NextGen: AI event, Roberto Napolitano, chief marketing officer at Innovate Finance, moderated the panel session: ‘How do we deploy?’ in conversation with speakers Sandra Blaga, strategy and innovation manager of AI delivery at NatWest, and Prashant Jajodia, managing partner and financial services sector lead at IBM.

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Revolut preps AI assistant, ATMs and mortgages for 2025

Revolut has laid out its plans for 2025, including the introduction of an AI assistant, mortgages, ATMs, and a business credit product.

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Lunar launches GenAI Native Voice Assistant

In a European first, Nordic challenger bank Lunar has launched a virtual assistant using GenAI Native Voice technology.

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AI patents at BofA increase 94% since 2022

Bank of America's artificial intelligence push has led to a 94% increase in AI and machine learning granted and pending patent applications since 2022.

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Sibos: GenAI will be more impactful than ecommerce and the internet, says panel

“There have been many fundamental shifts in the IT space, such as the internet and the ecommerce revolution. This is the biggest one,” warned Dorian Selz, CEO and co-founder of Squirro, at Sibos today. “Leadership in companies needs to be on top of this revolution.”

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Adding GenAI To Your Fraud Prevention Strategy

424 downloads

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Israeli regulator gives AI chatbot go-ahead to provide stock-picking advice

AI startup Bridgewise has been given the green light by Israeli regulators to launch a chatbot that gives advice on buying and selling stocks.

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Bud launches 'agentic' AI banking capabilities

Bud Financial (“Bud”), the AI-powered financial data platform for banks, has been building models with transaction data since 2015. Today, Bud announces its first agentic banking capability for financial institutions, a consumer agent that can be embedded into its GenAI and customer-facing product suite to help individuals optimise their finances.

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Fintech in Asia: How are Digital Experiences Evolving?

Join FinextraTV at the Temenos Community Forum 2024 as Ramki Ramakrishnan, Managing Director, APAC, Temenos and Trinh Vinh Hien, CTO & CDO, PVcomBank provide an overview of how the APAC region is leading when it comes to efficient digital experiences and the innovations that have come to the fore since 2022. As more and more customers expect digital access to all services, scalable solutions are imperative for financial players in Asia, the Pacific and further afield. While the likes of Alipay and WeChat attempt to bridge the gap between the banked and unbanked, innovation must ensure it is fit for purpose for all.

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Tonik Bank enlists Gupshup for GenAI chatbot

Gupshup, the world’s leading Conversation Cloud has announced its partnership with Tonik Bank, the first digital-only neobank in the Philippines, to develop a state-of-the-art Generative AI chatbot for Tonik’s mobile app.

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Virgin Money expands use of AI-powered assistant

Virgin Money’s AI-powered virtual assistant, Redi, is being expanded to more customers, having already supported over one million conversations since its launch in March 2023.

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NCino unveils AI-powered Banking Advisor

nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking for the global financial services industry, today made generally available its new artificial intelligence (AI) solution, Banking Advisor.