Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Company update/Chatbot

UniCredit's buddybank implements Apple Business Chat

buddybank, UniCredit's "conversational banking" model only for iPhone, today announced it is available to customers on Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

02 October 2018

Company update/Chatbot

Raiz Invest launches facebook chatbot

Raiz Invest Limited, the mobile-first micro-investing platform, has today launched a chatbot to improve the user experience.

18 September 2018

News/Chatbot

Swift Business Forum New York - live blog

Welcome to Finextra's live coverage of the Swift Business Forum New York 2018. This event will focus on important issues affecting the financial industry, exploring how far and how fast the transformation of financial services will take place in the US and how firms can win in a digital-first world.

12 September 2018

Company update/Chatbot

Hang Seng enhances chatbot capabilities

To further enhance the digital experience for retail customers, Hang Seng Bank is upgrading and expanding the capabilities of its artificial intelligence (AI) chatbot, HARO.

11 September 2018

News/Chatbot

DBS taps WhatsApp and WeChat for wealth client communications

Singapore-based DBS has launched a chat service that lets its wealth clients interact and transact with their relationship managers via WhatsApp and WeChat.

11 September 2018

News/Chatbot

BoE exec warns of AI job threat

The chief economist of the Bank of England (BoE) has warned that the rise of artificial intelligence could leave large groups of people "technologically unemployed" unless there was a skills revolution.

21 August 2018

News/Chatbot

ING rolls out contact centre platform across 12 countries

ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.

10 August 2018

Company update/Chatbot

HDFC securities initiates Mutual Fund transactions on Facebook messenger

HDFC securities, one of the leading stock broking company in India, becomes the first broker in the Asia Pacific region to launch Mutual Fund transactional capabilities on Facebook Messenger through their virtual assistant, Arya.

11 July 2018

Company update/Chatbot

CMC Markets trains Alexa for trading insights

The voice-controlled CMC Markets Skill provides users with the latest CMC Markets news headlines, articles, analyst tweets and market data, ensuring that users remain informed and stay on top of the latest market trends.

28 June 2018

Company update/Chatbot

Finn AI joins Temenos MarketPlace

Temenos (SIX: TEMN), the banking software company, today announces the launch of Finn AI on Temenos MarketPlace, Temenos’ platform for facilitating the exchange of value between fintech providers and financial institutions.

21 June 2018

News/Chatbot

Collaboration in financial services is key in Latin America

Swift's Latin American Regional Conference in Miami had a clear focus on how new market entrants and developing technologies are dramatically changing the financial landscape in the region.

18 June 2018

News/Chatbot

Finn AI boosts chatbot through Visa developer platform

Canadian virtual assistant startup Finn AI is tapping Visa's developer platform to expand its conversational banking chatbot's capabilities.

15 June 2018

News/Chatbot

BBVA enlists AI agent Amelia for customer support; explores token training on ethereum network

BBVA has become the latest bank to employ Amelia, calling in the virtual assistant's creator IPsoft to help develop AI-powered digital customer support services.

07 June 2018

News/Chatbot

Live: Swift Latin American Regional Conference - day two

Welcome to Finextra's live coverage of the Swift Latin American Regional Conference 2018, in Miami. This event will focus on important issues affecting the financial industry in the region, and how the financial community can seize the opportunities that are emerging.

06 June 2018

Company update/Chatbot

'Hey Google, ask Westpac for my account balance’

Westpac has today extended its voice technology offering with the launch of Westpac for the Google Assistant, helping customers with hands-free access to their account balances, recent transactions, and reward points on everyday banking and savings accounts.

06 June 2018

Company update/Chatbot

BNY Mellon and Deutsche Bank launch chatbots for clients trading on HKEX

BNY Mellon and Deutsche Bank today announced the integration of their chatbots built on the Symphony platform which will result in a more seamless flow of information for clients trading securities on the Hong Kong Stock Exchange.

04 June 2018

Company update/Chatbot

Mastercard releases study into conversational commerce

Mastercard today reveals the insights from its research into the opportunities and challenges of Conversational Commerce.

04 June 2018

Company update/Chatbot

Basware launches virtual assistant for procurement

Basware, the global leader in networked source-to-pay solutions, e-invoicing and innovative financing services, has launched Basware Assistant, a new chatbot feature within its electronic procurement solution today at IOFM’s AP & P2P Conference & Expo – Spring 2018.

21 May 2018

Company update/Chatbot

AI-enhanced personal asistant Keya makes debut at Kotak Mahindra

Nuance Communications, Inc. today announced Kotak Mahindra Bank has launched Keya, the first AI-powered virtual assistant in Indian banking. Leveraging Nuance’s Natural Language Understanding and Call Steering technologies, Keya is able to understand customers’ requests without needing legacy touchtone or menu options.

17 May 2018

News/Chatbot

Fidelity creates virtual reality chatbot

Fidelity Investments has created a virtual reality financial advisor to answer client queries using a suite of tools from Amazon Web Services.

16 May 2018