211 articles tagged with this keyword
News/security
Ticketmaster has been fined £1.25 million over a 2018 data breach which saw the payment details of millions of people compromised, with tens of thousands of cards subjected to known fraud.
13 November 2020
News/retail
Belgian bank KBC says it is moving from an omnichannel to digital-first distribution model, putting a new AI-powered customer assistant at the centre of its strategy.
Company update/Chatbot
Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces that United Federal Credit Union (United) has chosen Finn AI to deliver an intelligent conversational chatbot service to its nearly 200,000 members.
26 October 2020
Company update/payments
International payment service provider and direct bank card acquirer, ECOMMPAY, has today announced its integration with Telegram, allowing users to make in-app purchases via Telegram Bots, powered by ECOMMPAY.
12 October 2020
As the COVID-19 pandemic has led to a significant increase in customer queries globally, Avaloq’s banking and wealth management clients are to benefit from Enterprise Bot’s intuitive email and conversation solution.
29 September 2020
ABAKA, the global leader in digital saving and retirement enterprise SaaS solutions, today announced the launch of a new suite of products which allow financial services firms of all sizes to ‘plug in and play’ a financial advice chatbot as a service solution.
16 September 2020
Nationwide is giving clients the option of conversing with an AI agent via Apple Business Chat as an alternative to dialing up its call centre.
20 August 2020
Financial technology firm Effi has announced its latest game-changer for Australia's mortgage brokers with the launch of a new tool that will dramatically reduce lead conversion times and streamline interactions with customers.
12 August 2020
Company update/wholesale
Nucleus Software, the leading provider of lending and transaction banking solutions to the global financial services industry, announced the addition of a range of powerful new solutions to its market leading FinnOne Neo digital lending platform.
23 July 2020
News/wholesale
Deutsche Bank's corporate bank in China has unveiled its new customer-facing digital employee, Blu Bot Yi, charged with handling client's financial reports.
20 July 2020
HSBC UK and its first direct subsidiary have introduced a feature that lets customers contact them via the Messages app on Apple devices.
14 July 2020
Company update/retail
Expert System today announced that ING has chosen to extend AI-based automation benefits across the organization and improve back office operations.
26 June 2020
Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions.
01 June 2020
Nationwide Building Society has trained its virtual assistant Arti to handle common Covid-19 mortgage holiday queries.
11 May 2020
Company update/startups
Speechmatics, the UK leader in any-context speech recognition technology, today announced its place as one of the seven scale-up companies to be part of ING Labs Brussels.
06 May 2020
News/covid-19
Google Cloud has launched a rapid response AI chatbot to help organisations, such as banks, handle ballooning customer service queries during the Covid-19 pandemic.
08 April 2020
Hang Seng Bank has introduced a new chat contact for WhatsApp users in Hong Kong, providing a direct connection to its retail virtual assistant Haro.
06 April 2020
As the fintech sector struggles through the Covid-19 economic fallout, a report from VC Finch Capital offers some light at the end of the tunnel, suggesting that the crisis could ultimately end up benefiting the industry by accelerating the rush to digitisation.
02 April 2020
Avaloq and Personetics are entering into a strategic partnership to connect Avaloq’s global banking clients with Personetic’s AI-powered personalized engagement solutions.
24 March 2020
Nationwide Building Society is to open some of its branches an hour early to provide dedicated services to elderly and vulnerable customers ahead of the general public.
17 March 2020
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