Latest Chatbot News: Finextra Research

How banks and financial services players will monetise open banking

Joined by executives from the financial services ecosystem, Celent’s head of corporate banking Patricia Hines took to the Sibos virtual stage to lead a discussion on the potential for building on ROI with APIs.

12 January 2021

News/retail

Tinkoff lets customers choose virtual assistant's gender

The mobile operator unit of Russian bank Tinkoff has revamped its voice assistant, giving customers the ability to choose its name, voice and gender.

05 January 2021

News/retail

Cleo raises $44m for money management bot

After closing a $44 million funding round, British AI-based personal finance chatbot Cleo is turning the tables on its users and asking them how it should spend its money.

11 December 2020

News/startups

CCAF, World Bank, World Economic Forum study into Covid-19 impact on fintech: A sneak peek

In anticipation of the official launch, the Cambridge Centre for Alternative Finance (CCAF) invited industry participants to join an examination into the results of the Global Covid-19 Fintech Market Rapid Assessment Study, compiled in partnership with the World Bank and World Economic Forum.

01 December 2020

Company update/Chatbot

FinChatBot raises £1.2 million

FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture capital firm Kalon Venture Partners.

17 November 2020

News/security

Ticketmaster fined £1.25m over data breach that led to fraud on thousands of cards

Ticketmaster has been fined £1.25 million over a 2018 data breach which saw the payment details of millions of people compromised, with tens of thousands of cards subjected to known fraud.

13 November 2020

News/retail

KBC puts virtual assistant at centre of new digital-first strategy

Belgian bank KBC says it is moving from an omnichannel to digital-first distribution model, putting a new AI-powered customer assistant at the centre of its strategy.

13 November 2020

Company update/Chatbot

United Federal Credit Union chooses Finn AI for conversational chat service

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces that United Federal Credit Union (United) has chosen Finn AI to deliver an intelligent conversational chatbot service to its nearly 200,000 members.

26 October 2020

Company update/payments

Telegram adds in-app payments with Ecommpay

International payment service provider and direct bank card acquirer, ECOMMPAY, has today announced its integration with Telegram, allowing users to make in-app purchases via Telegram Bots, powered by ECOMMPAY.

12 October 2020

Company update/Chatbot

Avaloq connects with Enterprise Bot

As the COVID-19 pandemic has led to a significant increase in customer queries globally, Avaloq’s banking and wealth management clients are to benefit from Enterprise Bot’s intuitive email and conversation solution.

29 September 2020

Company update/Chatbot

Abaka releases ‘plug in and play’ AI-powered chatbot products

ABAKA, the global leader in digital saving and retirement enterprise SaaS solutions, today announced the launch of a new suite of products which allow financial services firms of all sizes to ‘plug in and play’ a financial advice chatbot as a service solution.

16 September 2020

News/retail

Nationwide switches on Apple Business Chat

Nationwide is giving clients the option of conversing with an AI agent via Apple Business Chat as an alternative to dialing up its call centre.

20 August 2020

Company update/Chatbot

Australian fintech Effi releases SMS campaign bot for mortgage brokers

Financial technology firm Effi has announced its latest game-changer for Australia's mortgage brokers with the launch of a new tool that will dramatically reduce lead conversion times and streamline interactions with customers.

12 August 2020

Company update/wholesale

Nucleus Software adds loan servicing chatbot to product suite

Nucleus Software, the leading provider of lending and transaction banking solutions to the global financial services industry, announced the addition of a range of powerful new solutions to its market leading FinnOne Neo digital lending platform.

23 July 2020

News/wholesale

Deutsche Bank introduces Blue Bot 'Yi' to corporate customers in China

Deutsche Bank's corporate bank in China has unveiled its new customer-facing digital employee, Blu Bot Yi, charged with handling client's financial reports.

20 July 2020

News/retail

HSBC rolls out Apple Business Chat service

HSBC UK and its first direct subsidiary have introduced a feature that lets customers contact them via the Messages app on Apple devices.

14 July 2020

Company update/retail

ING Direct signs with natural language AI outfit Expert Systems

Expert System today announced that ING has chosen to extend AI-based automation benefits across the organization and improve back office operations.

26 June 2020

Company update/retail

Fiserv adds conversational banking capabilities

Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions.

01 June 2020

News/retail

Nationwide builds Covid chatbot

Nationwide Building Society has trained its virtual assistant Arti to handle common Covid-19 mortgage holiday queries.

11 May 2020

Company update/startups

Speechmatics secures place in the ING Labs Brussels 2020 cohort

Speechmatics, the UK leader in any-context speech recognition technology, today announced its place as one of the seven scale-up companies to be part of ING Labs Brussels.

06 May 2020