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208 articles tagged with this keyword

/retail

Fintech in Asia: How are Digital Experiences Evolving?

Join FinextraTV at the Temenos Community Forum 2024 as Ramki Ramakrishnan, Managing Director, APAC, Temenos and Trinh Vinh Hien, CTO & CDO, PVcomBank provide an overview of how the APAC region is leading when it comes to efficient digital experiences and the innovations that have come to the fore since 2022. As more and more customers expect digital access to all services, scalable solutions are imperative for financial players in Asia, the Pacific and further afield. While the likes of Alipay and WeChat attempt to bridge the gap between the banked and unbanked, innovation must ensure it is fit for purpose for all.

/Chatbot

Hamish Monk Reporter at Finextra

How to use AI to provide personalised services

/ai

Tonik Bank enlists Gupshup for GenAI chatbot

Gupshup, the world’s leading Conversation Cloud has announced its partnership with Tonik Bank, the first digital-only neobank in the Philippines, to develop a state-of-the-art Generative AI chatbot for Tonik’s mobile app.

/ai

Virgin Money expands use of AI-powered assistant

Virgin Money’s AI-powered virtual assistant, Redi, is being expanded to more customers, having already supported over one million conversations since its launch in March 2023.

/ai

NCino unveils AI-powered Banking Advisor

nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking for the global financial services industry, today made generally available its new artificial intelligence (AI) solution, Banking Advisor.

/ai

NatWest gives chatbot a generative AI upgrade

NatWest is boosting the IQ of its digital chatbot Cora with generative AI to provide more nuanced, pro-active answers to customer queries.

/retail

Bunq makes GenAI assistant fully conversational

Dutch neobank bunq has upgraded its GenAI assistant Finn to make it "fully conversational" and rolled out a travel insurance product.

/retail

BofA's Erica hits two billion interactions

More than 2 billion since 2018. That’s how many interactions Bank of America clients have had with Erica®, the most advanced and first widely available virtual financial assistant, since it launched.

/retail

GFT taps Google for GenAI assistant

Projections show that the global AI adoption rate could grow as much as 40% between 2023 and 2030.

/regulation

Themis launches AI-powered bot on AML platform

Themis continues to lead in applying innovative technology to the fight against financial crime, with the launch of a cutting-edge, AI-powered chatbot integration for its AML/KYC Platform.

/startups

PayPal invests in conversational AI firm Rasa

PayPal Ventures has co-led a $30 million Series C funding round for generative conversational AI platform Rasa.

/security

Fingerprints releases reusable enrollment device for biometric payment cards

World-leading biometrics company Fingerprint Cards AB (Fingerprints™) today announces the launch of Smart´Nroll, a simple and reusable enrollment device for biometric payment cards.

/Chatbot

AI and Cloud: The Proving Ground for Regulatory Resilience in 2024

652 downloads

/wholesale

FactSet launches AI chatbot to drive efficient workflows for junior bankers

FactSet, a global financial digital platform and enterprise solutions provider, today announced the beta release of its latest AI advancement, FactSet Mercury, an innovative large language model-based knowledge agent to power modern digital workflows and enhance fact-based decision making.

/predictions

73% of FS execs expect GenAI to take their jobs

Almost three-quarters (73%) of executives working in financial services expect to eventually be replaced by Generative AI (GAI), according to a recently released study.

/markets

SIX launches bot for corporate actions data

SIX, the global financial information provider, has today launched a new tool built on its market leading corporate actions data allowing financial market professionals to ask intuitive questions relating to corporate actions events.

/retail

The positive impact of AI on customer experience in financial services

With the shift from Google to GPT-4 for information searches, Greg Krasnov, the founder of Tonik Bank, examines AI’s growing influence on the financial industry ahead of this week's Singapore FinTech Festival. The discussion explores how banks are adopting AI, the implementation of Gen AI in customer interactions, where friction between regulation and innovation may arise, and the impact it is having on customer acquisition and credit applications.

/wealth

Ammonite raises £250k investment

Industrial Thought Ltd. – a group of companies focused on accelerating the future of wealth management – has announced a £250K investment in Ammonite, developers of hybrid financial advice technology. This raise comes during a period of significant economic pressures but also a period of rapid transformation for the industry, with financial advisors forced to meet a new wave of digital demands. As a result of the investment, Ammonite can speed up the pace of its development and enable more advisory firms to grow their customer base.

/retail

IBM on how banks are starting to embrace generative AI

Earlier this week, NatWest announced its collaboration with IBM to add generative AI to their chatbot Cora, making it Cora+.

/regulation

ICO issues enforcement notice to Snap Inc over AI chatbot failings

The Information Commissioner’s Office (ICO) has issued Snap, Inc and Snap Group Limited (Snap) with a preliminary enforcement notice over potential failure to properly assess the privacy risks posed by Snap’s generative AI chatbot ‘My AI’.