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Scotiabank brings machine learning to chatbot

/retail

Scotiabank brings machine learning to chatbot

Scotiabank is bringing machine learning to its search function, prepping a chatbot that will be able to instantly answer complicated customer questions.

/markets

Horizon Software to launch chatbots with Terranoha AI

Horizon Software, a leading provider of electronic trading solutions and algorithmic technology, announce today their partnership with Terranoha, a unique AI platform, to integrate Robotic Process Automation (RPA) solutions into its financial system in order to digitize and automate communication to clients and accelerate digital transformation.

/retail

Finn AI adds three new chatbot service levels

Finn AI, the leading provider of conversational AI for banks, today announces three new chatbot service Levels, each built on the same AI foundation, designed to let banks and credit unions choose an optimal path for delivering AI enhanced experiences to their customers and members.

/Chatbot

TwinStar Credit Union to deploy Posh chatbot

Posh Technologies today announced that it has partnered with Glia, a leading provider of Digital Customer Service, to provide TwinStar Credit Union with the ability to better serve their members in a digital world.

Tinkoff rolls out voice assistant to non-customers

/retail

Tinkoff rolls out voice assistant to non-customers

Tinkoff is making its voice assistant, Oleg, available to non-customers, giving all Russians access to the bot's non-financial services features.

/retail

Truliant Federal Credit Union invests in Posh Technologies

Truliant Federal Credit Union announced today an investment in Posh Technologies, a Boston-based fintech company. Posh will deploy its full conversational AI product suite to support Truliant’s banking ecosystem.

/Chatbot

Grid Dynamics ships AI-based chatbot for mobile banking apps

Grid Dynamics Holdings, Inc. (Nasdaq: GDYN) (“Grid Dynamics”), a global provider of digital transformation consulting and development services, has launched a powerful new digital banking assistant solution.

/retail

Best Innovation Group upgrades three more credit unions to conversational chat platform

Best Innovation Group (BIG), a technology and financial services innovator, is excited to announce that three more of its credit union partners have received certifications for conversational banking applications hosted on BIG’s FIVE Conversational Banking Platform.

/retail

Tinkoff integrates voice chatbot Oleg into Clubhouse

Tinkoff has integrated its assistant Oleg into Clubhouse, making it the first voice assistant, speech recognition and synthesis solution available in this audio-chat social network.

/payments

ADP releases chat-based payroll interface

As small businesses navigate their path forward, the demand for efficient technologies that cut costs and save time has never been greater.

BofA customers go digital during pandemic

/retail

BofA customers go digital during pandemic

Bank of America has seen a surge in digital engagement during the Covid-19 pandemic, with 70% of consumer clients now using online and mobile channels.

/retail

NCR to embed conversational AI with Kasisto

Kasisto, creators of the leading digital experience platform for the financial services industry today announced they are integrating Kasisto’s consumer banking virtual assistant (KCB) and its KAI platform, into NCR Digital Banking technology.

How banks and financial services players will monetise open banking

/devops

How banks and financial services players will monetise open banking

Joined by executives from the financial services ecosystem, Celent’s head of corporate banking Patricia Hines took to the Sibos virtual stage to lead a discussion on the potential for building on ROI with APIs.

Tinkoff lets customers choose virtual assistant's gender

/retail

Tinkoff lets customers choose virtual assistant's gender

The mobile operator unit of Russian bank Tinkoff has revamped its voice assistant, giving customers the ability to choose its name, voice and gender.

Cleo raises $44m for money management bot

/retail

Cleo raises $44m for money management bot

After closing a $44 million funding round, British AI-based personal finance chatbot Cleo is turning the tables on its users and asking them how it should spend its money.

CCAF, World Bank, World Economic Forum study into Covid-19 impact on fintech: A sneak peek

/startups

CCAF, World Bank, World Economic Forum study into Covid-19 impact on fintech: A sneak peek

In anticipation of the official launch, the Cambridge Centre for Alternative Finance (CCAF) invited industry participants to join an examination into the results of the Global Covid-19 Fintech Market Rapid Assessment Study, compiled in partnership with the World Bank and World Economic Forum.

/Chatbot

FinChatBot raises £1.2 million

FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture capital firm Kalon Venture Partners.

Ticketmaster fined £1.25m over data breach that led to fraud on thousands of cards

/security

Ticketmaster fined £1.25m over data breach that led to fraud on thousands of cards

Ticketmaster has been fined £1.25 million over a 2018 data breach which saw the payment details of millions of people compromised, with tens of thousands of cards subjected to known fraud.

KBC puts virtual assistant at centre of new digital-first strategy

/retail

KBC puts virtual assistant at centre of new digital-first strategy

Belgian bank KBC says it is moving from an omnichannel to digital-first distribution model, putting a new AI-powered customer assistant at the centre of its strategy.

/Chatbot

United Federal Credit Union chooses Finn AI for conversational chat service

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces that United Federal Credit Union (United) has chosen Finn AI to deliver an intelligent conversational chatbot service to its nearly 200,000 members.

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