/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

Tinkoff rolls out voice assistant to non-customers

Tinkoff is making its voice assistant, Oleg, available to non-customers, giving all Russians access to the bot's non-financial services features.

  1 Be the first to comment

Tinkoff rolls out voice assistant to non-customers

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

A beta version of Oleg can be activated in the Tinkoff super app or via messenger services such as Telegram and VKontakte.

Oleg can answer, record and transcribe calls, as well as converse with callers and recognise their speech activating necessary conversation scripts. The assistant also recognises and protects against calls from fraudsters and spammers.

Stanislav Bliznyuk, chairman of the management board, Tinkoff, says: “Today people in Russia have two big problems while making and receiving calls on mobile phones: spammers who inundate them with calls and fraudsters who try to deceive them.

"This is why we decided to train Oleg to turn it into a “wall” between mobile subscribers and undesirable calls, and open it to subscribers of all mobile operators."

Sponsored [Webinar] PREDICT 2025: What the National Payments Vision means for the UK

Related Company

Keywords

Comments: (0)

New Report – The Future of AI in Financial Services 2025Finextra PromotedNew Report – The Future of AI in Financial Services 2025