Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

NextGen Banking London 2019: Live blog

Welcome to Finextra’s live coverage of NextGen Banking London 2019, the one-day event which will explore how the AI revolution will permeate and disrupt the financial services industry and what role the technology will play in the future of finance.

16 May 2019

News/Chatbot

DBS retrains call centre staff for digital future

Singapore's DBS has retrained more than 500 call centre employees for the digital age, creating new roles in areas such as social media, voice biometrics and live chat.

08 May 2019

News/ai

Westpac switches on AI chatbot as productivity pressures mount

Westpac is introducing a new AI-powered chatbot to its 4.6 million digital customers as part of a programme to raise productivity and cut costs in the face of a challenging business environment.

07 May 2019

Company update/ai

AI-powered savings chatbot Plum raises $4.5 mln investment

Plum, the world’s first AI-powered personal money management chatbot has achieved 433% user growth in one year, growing from 75,000 to 400,000 users, and has attracted financing of $4.5million that brings total investment in the firm to $6.3 million.

02 May 2019

News/Chatbot

Tackling digital transformation in Nordic financial services

SWIFT's Business Forum Nordics event examined how the financial services community in the region can deliver technological innovation while managing emerging risk factors.

04 April 2019

Company update/ai

Emirates NBD’s digital bank Liv. launches chatbot powered by Kasisto’s KAI Banking

Kasisto, creators of KAI Banking, the leading conversational AI platform for finance, and Liv., the largest digital bank in the UAE, operated and managed by Emirates NBD, a leading bank in the Middle East region, today announced the launch of Olivia, Liv.’s conversational

01 April 2019

News/ai

Bank of America's Erica chatbot wins over customers

Bank of America says customers are warming to its AI-driven virtual financial assistant Erica, which has surpassed 6 million users and completed more than 35 million client requests.

25 March 2019

News/ai

Bank AI experts gather for NextGen Banking London

AI experts from Barclays, Lloyds Bank, Citibank, Santander, Westpac and State Street will take to the stage at Finextra’s NextGen Banking London conference on 16th May 2019, to stir up the debate on how artificial intelligence is impacting and reshaping financial services.

07 March 2019

News/ai

Danske Bank is using AI to predict IT breakdowns before they happen

Danske Bank is using machine learning technology from IBM for prediction and resolution of IT issues, identifying problems in advance before they impact on the customer.

04 March 2019

Company update/ai

Fidor releases chatbot with Finn AI

Fintech pioneer Fidor, a leading digital banking group is announcing its new banking chatbot, designed in collaboration with Finn AI, the world’s leading AI-powered conversational banking technology provider.

14 February 2019

News/ai

UBank launches 'digital human' home loan assistant

Australian online bank UBank is set to debut the latest member of its home loan team, Mia, a digital assistant with a human face powered by artificial intelligence technology.

11 February 2019

News/ai

NatWest Data COO: ’Overhyped’ AI must work for customers

In an interview with Finextra, NatWest chief operating officer for data and analytics, Paul Hollands, reveals that although he considers artificial intelligence to often be no more than a buzzword, the UK bank’s new data academy will let staff leverage practical technologies such as machine learning to build better services for customers.

07 February 2019

Company update/ai

Ingenico launches IBM Watson-enabled chatbot

Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience.

14 January 2019

News/Chatbot

TD integrates chatbot into app

Canada's TD Bank has integrated an AI-powered chatbot called Clari into its mobile app to help users keep track of their spending.

09 January 2019

Company update/Chatbot

Crypto exchange 6X joins with blockchain messaging app secret.one

6X, a leading digital exchange for cryptocurrency, today announced its partnership with secret.one, a blockchain messaging application service provider.

10 December 2018

News/startups

BBVA's Propel invests in chatty penguin bot Charlie

BBVA-backed venture fund Propel has led a $9 million Series A round in US-based Charlie, a text-based AI chatbot aimed at less financially astute consumers.

26 November 2018

News/ai

BofA faces trademark suit over Erica chatbot

Bank of America has been sued by a man over the use of the name "Erica" for its in-app AI-powered virtual assistant chatbot.

12 November 2018

News/payments

DBS launches Facebook Messenger bot for restaurant orders

Singapore-based DBS has begun testing a chatbot that allows customers to order and pay for meals at participating restaurants through Facebook Messenger.

29 October 2018

Company update/ai

Finn AI raises C$14m

Finn AI today announced it has completed a $14 Million (USD $11 Million) Series A financing round.

22 October 2018

News/Chatbot

Money 20/20 Day One: GDPR, AI and the art of conversation

Banking innovators and fintech disruptors have once again descended upon the Las Vegas Strip for another jam-packed Money20/20 US event, a four-day jamboree exploring the revolution of money in all its forms.

22 October 2018