Latest Chatbot News: Finextra Research

Company update/ai

Desjardins enters multi-year contract with behavioural analytics firm exagens

Desjardins Group has selected Montreal-based exagens and its award-winning behavioral banking platform to further enrich the digital experience it provides members.

23 January 2020

News/ai

CaixaBank applies AI to employee training

Spain's CaixaBank has started using artificial intelligence in its online employee training platform to help tailor learning to individual staffers.

21 January 2020

News/Chatbot

Bank of America AI chatbot surpasses 10 million users

Bank of America's mobile chatbot Erica has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks.

12 December 2019

News/sustainable

Finnish fintech Enfuce to track CO2e emissions of purchases

Working in tandem with Amazon Web Services and Mastercard, Finnish fintech Enfuce has launched My Carbon Action, a digital tool that allows businesses to track and calculate the carbon dioxide equivalent (CO2e) emissions of every purchase and provide insights into their climate change impact.

21 November 2019

News/Chatbot

Plum raises another $3m and launches on Android

Closing a second round of funding with a $3 million investment, AI powered smart savings app Plum now boasts a total lifetime investment of $9.3 million.

13 November 2019

News/Chatbot

£1.5m Open Banking challenge finalists named

The UK's Open Up 2020 Challenge has named the 15 fintech firm finalists to each receive £50,000 to help unlock the power of open banking.

13 November 2019

News/Chatbot

AI, cloud, blockchain and beyond: Changing the financial world individually and in tandem

AI, cloud, blockchain and quantum computing form some of the pillars the much-discussed Fourth Industrial Revolution, with financial services watching on in anticipation of the disruption they promise in the years ahead.

18 October 2019

News/cloud

Old Mutual enlists AWS for cloud migration

African financial services giant Old Mutual is moving to the cloud, with Amazon Web Services (AWS) as its preferred provider.

16 October 2019

News/ai

YES Bank partners Microsoft to turbocharge chatbot

India's YES Bank has enlisted Microsoft to help revamp its AI-enabled chatbot, using the latest technology to let customers carry out everything from managing their credit cards to checking their loan eligibility.

04 September 2019

News/ai

Avoiding artificial stupidity

While most financial applications of artificial intelligence have been in the customer service space, there are other areas that banks are working with to improve through implementation of innovation technology.

27 August 2019

News/ai

Dissecting AI hype and FOMO

While artificial intelligence is transforming several industries, the financial sector has a lot to learn from specific case studies in non-banking areas such as health, travel and retail. To start at the beginning, despite the term AI having been bandied about with a number of different definitions, the actual definition is simple: technology that appears intelligent.

19 August 2019

News/ai

The Future of AI: Applications for banking business transformation

While artificial intelligence has established itself as a disruptive technology for decades, AI is at the peak of the hype cycle now and banks have started to apply this technology to transform traditional models of businesses.

16 August 2019

Company update/ai

Ficanex and Ada team on AI-powered chatbot for Canadian FIs

Ficanex and Ada today announced the release of tunl.chatTM, an AI-powered chatbot that provides more than 175 financial institutions across Canada with another channel to support approximately 8 million customers.

13 August 2019

News/Chatbot

Build your own robot with speech tech from Tinkoff

Russia's Tinkoff Bank is to sell the proprietary speech recognition software behind its chatbot Oleg to corporate customers.

01 August 2019

News/Chatbot

Innovation driving digital acceleration in Latin America

Swift's Latin American Regional Conference (LARC) explored how banks in the region are looking to increase digitisation, while managing cyber and compliance challenges.

29 May 2019

Company update/Chatbot

Bank of America chatbot logs 50 million requests in first year

Bank of America today announced that its virtual assistant, Erica, is already helping more than 7 million clients stay on top of their finances through the company’s award-winning mobile app.

29 May 2019

News/devops

Live: FusionONE 2019 - day two

Welcome to Finextra’s live coverage of FusionONE 2019. The second day of the conference will tackle issues that concern the developers before breaking into streams, focusing on different products.

22 May 2019

News/devops

Live: FusionONE 2019 - day one

Welcome to Finextra’s live coverage of FusionONE 2019. This two-day event is Finastra's first major developer conference, which will see hundreds of developers from fintech companies and banks taking part in a deep dive into FusionFabric.cloud tools and infrastructure.

21 May 2019

News/Chatbot

NextGen Banking London 2019: Live blog

Welcome to Finextra’s live coverage of NextGen Banking London 2019, the one-day event which will explore how the AI revolution will permeate and disrupt the financial services industry and what role the technology will play in the future of finance.

16 May 2019

News/Chatbot

DBS retrains call centre staff for digital future

Singapore's DBS has retrained more than 500 call centre employees for the digital age, creating new roles in areas such as social media, voice biometrics and live chat.

08 May 2019