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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
Steady progress
Observations: 1. the public sector is the main user of banks e-id services and the growth continues as bank e-id also can be used for electronic signatures 2. e-commerce transactions are real time pay...
Observations: 1. banks have signed up 230 000 enterprises (mostly for b2b) - almost all active ones in the country 2. volumes grew very fast in 2012 but will accelerate this year
Observations: 1. 5,4 m citizens have made 5,8 m e-banking contracts (pay for the service to two banks in many cases) 2. transactions continue to grow fast
Understanding customers is the foundation to a sustainable competitive advantage in banking. Therefore, financial marketers can no longer wait to embrace the power of advanced analytics to gain insigh...
The 8th Annual Underbanked Financial Services Forum in Miami last week was a three-day collaboration involving financial service innovators—representatives from networks, like yours truly, to banks a...
Everyone wants to be part of the mobile payments revolution. By now most players realized that there is no money in payments. The next stampede direction - Big Data. Who wouldn't want to fight over th...
Nationwide Building Society did well to respond so quickly to last week’s social media campaign. The story and the whole news cycle highlights a new set of risks & challenges for CRM. What makes i...
Contactless cards are in the "limelight" again. First it was M&S, then London buses (in fact, BBC reported on that issue back in February), now it's Amazon. Let's start with the latter....
I am still finding it hard to meet industry people who know much about SIM Swap fraud. The latest report on the ABSA and MTN initiative shows the urgency of getting to grips with this insidious and no...
From the early days, crowd psychology has always been part of our society's modus operandi. We worshiped idols drawn on the cave walls, we obeyed the shamans, we crucified and burned people at the sta...
Months before the iPhone 5 was released, the industry was a buzz of rumours on the details of Apple’s new device. New connectors, a new OS, thinner, taller. But one feature that received wide-spread a...