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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
The dramatic closure of Liberty Reserve digital money service by US authorities on the grounds that it is “the financial hub of the cyber crime world” is going to drive increased regulatory interest i...
There has been a consistent growth in the number of Crowd-funding platforms all around the world. This is quite understandable given that they address a niche segment of the market that no other finan...
According to an American Banker survey conducted this year, the percentage of consumers who consider mobile banking “safe” or “very safe” actually fell in the last 12 months from 42% (2012) to 38% (20...
New payment "heroes" get hyped up a lot these days, hailed as the "saviors" or "the next best thing". The banks and the card networks get routinely thrashed. However, if ...
I had a call with an industry colleague earlier today talking the recent news on GMail Google Wallet integration, Dwolla's funding round and the "Square Cash" announcement. At large I'm seei...
I was surprised at the extensive coverage of the Barclays Wealth change in customer identification techniques. Barclays have introduced passive voice identification, so the system identifies callers a...
Leavenworth is a small town in the west-coast state of Washington. Starting as a couple of roads parallel to the new railroad tracks set in the late 19th century by the Great Northern Railway company,...
Why aren't retailers jumping en masse aboard the mobile payments train? Well, there is no gravy on it, the train is not leaving the station yet, and it might even be cancelled. It all boils down to &q...
Any lingering hopes that there was light at the end of the tunnel for UK retail banks were dashed last week by Baroness Susan Kramer, a leading light in the House of Lords for banking reform and chair...
‘Mobile banking’ is not a very precise term. Today, we know it as meaning using your mobile phone for banking. However, back in the late 1990s, all that it meant was SMS banking. If your bank was pa
Last night my wife watched a great BBC documentary about grizzly bears. I caught some of it, and two facts fascinated me most: (a) grown-up bears, causing serious damage to each other, kept fighting ...
In the age of outsourcing and partnerships, things can go wrong when you are not in control of your own processes. That could damage your brand in many ways. Post Office has never been a media darling...