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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
To usher payments into a new era, the US does not need "chips" (EMV). Here's why. Retail fraud level in the UK (EMV country) is 0.013%. Level of retail fraud related to "mag stripe +...
Scene 1 I was sitting at the table of a cozy riverside restaurant with three members of congress, part of a 23-strong delegation visiting Israel in August. Led by Democratic whip Stanley Hoyer, the gr...
They say there are three types of reality: (a) how we perceive a given object or situation, (b) how other people see it and (c) what that object and situation really is. Those three "realities&qu...
The motive behind the proposed changes to the Payment Services Directive is entirely sensible: payments innovation has leapt ahead of payments regulation and this is the Commission’s attempt to catch ...
The word technology is often used when consumers aren't confident in something. It's new and therefore, most of us are “consciously incompetent” when it comes to understanding, using or embracing it....
Such an event is, probably, an example of what one would brag about - in public or within a close circle - rather than keep secret, unless you are married with kids and don't want to come across as un...
I have been bullish on smartwatches for over a year. Now that Pandora's box has been opened by Samsung and Qualcomm, with Apple to follow soon (not to mention such "swallows" as Pebble), wh...
Most of the banks run on systems build in the 70s-80s. They keep patching them up, tweaking here and there, instead of doing the right thing: create a totally new architecture from scratch, test and d...
The UK's Financial Conduct Authority (FCA) has published an interim report exploring some early findings of a review into mobile banking services, setting out the possible risks to consumers and area...
I was invited to participate in the "Mobile wallets" panel at the Europe's Customer Festival. I don't exactly know what we will be discussing as the truth is: there are no mobile wallets......
Can banks transform themselves to remain relevant both in the financial economy and for the network economy? Traditionally, the role of the banks have been to be collect money from people who have mon...
According to the Commissioner for Internal Market and Services, Michel Barnier: "Ensuring that public administrations in the EU are modern and efficient is a priority for the European Commission....