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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
03 June 2015
Retired Member
One of the most important digital assets a bank can have is the Web Site, may be the most important of all. It is the bank's digital main gate from where our customers come to know about bank’s products and services, perform transactions via online banking or buy some financial products. The difference between a good web site and a bad one could h...
01 June 2015 /retail
Digital Banking channels used to be called as "Alternative Banking Channels" (some banks may still do that!), as the name implies they were considered as an alternative to the branches. As of today, as most of the transactions handled by Digital Channels - they are not alternative anymore but the main interaction points with bank clients...
29 May 2015 /retail
Charmaine Oak Co-Founder/Director at Shift Thought Ltd
Now that details regarding Android Pay have emerged, I thought it would be interesting to contemplate on how key mobile payments “ecosystem builders” as I term them, stand with respect to the ongoing mobile payments game. The latest move is Google’s announcement of Android Pay at the Google I/O conference today. This allows customers to pay at reta...
29 May 2015 /payments
Knowing how your Digital Channels are performing is very important, as we can not MANAGE something, we can not MEASURE (Tiger Woods once tried this and wanted to manage extra marital affairs without measuring the numbers and poor guy within a year, agreed to a $750 million divorce!). Therefore, we need to have solid KPIs for monitoring Digital Cha...
27 May 2015 /retail
It is very impressive to see the capabilities and possibilities smartphones already delivered to our lives and the potential they have. From the digital banking perspective, having a client base that using smartphones with biometric readers and know how to use every single function of the device would be very nice. However, this is rarely the case...
26 May 2015 /retail
Debit and Credit cards have been seen in banking landscape since mid-1960s, so we can safely conclude that it is quite likely that our current customers and even their grandparents somehow used cards before. In other words, in the most likely scenario, the total number of Credit/Debit card users in your bank database is higher than the total numbe...
21 May 2015
USER ID and PASSWORD is most commonly used credentials for Digital Banking access, so we need to deliver them to the customers who would like to use our online or mobile banking. In order to facilitate this, there are flows and processes created – that we think pretty secure and easy to use. Well... Our clients may not agree with this - what looks...
20 May 2015 /retail
In the previous Digital Banking Security tip, I have mentioned about what are needed in order to prepare a nice security cocktail for your bank and Fraud Detection System (FDS) is one of the most critical components of it. FDS is the bottom of a full glass of water, if it is broken – the water (in our case money!) flows away. For this reason, it d...
19 May 2015 /security
When the "Location Based Services (LBS)" and "Banking" terms meet, usually the very first thing come to mind is Branch / ATM finders in the web sites. Actually LBS have much more potential than this for digital banking, especially when the mobile devices involved into the party. "Knowing where the customer" is a ver...
18 May 2015 /retail
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