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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Providing digital financial services requires high level of security both on the client and bank side. At the same time, Digital Banking growth can only be achieved if the security and the functionality mixed in a right balance, otherwise security might become a business disabler. For this reason, Authentication of clients in a secure and easy way...
10 June 2015 /security
“Mobile Payments” term may trigger different images in everyone’s mind: from Apple Pay to paying parking fee via SMS. Although some players fight for the market dominance, it is hard to guess which one is going to win at the end – if there would be an end. Another interesting thing about Mobile Payments is its potential of being one of the biggest...
09 June 2015 /payments
Reducing cost to serve was the first motivation while banks started to invest in Digital Banking. The idea was simple: migrating the transactions from branches (high cost channel) to self-service channels (low cost channels: ATM, Contact Center, Internet and Mobile). Transaction Migration model has been successfully deployed by many banks so far, ...
08 June 2015 /retail
Last week I was with yet another banking customer, discussing innovation in payments. Another presenter brought up the obligatory slide with an update on payments and banking regulation, and the cost thereof. And as it so often happens, everyone in the audience pulled out a subdued and slightly tired smile. Oh, yes, we know. Regulation is a bi...
Depending on which survey you read, anywhere from 28% to 48% of iPhone 6 users have already tried Apple Pay, and half of those who haven’t intend to do so in the next 90 days. These astoundingly high numbers will impact the payments industry just as iTunes impacted the music business, and players who adapt will prosper and those who don’t will suf...
05 June 2015 /payments
ATM (automatic teller machines) is one of the most amazing banking innovations, created with the idea of providing 24 hours banking service – account checking and mostly money withdrawals. Since the first introductions of ATMs in 1960s – changing customer behaviour and expectations triggered a huge transformation for ATMs. As of today, there are m...
05 June 2015
One of the easiest channels to use Contact Centre for sure, what is required simply dialling couple of numbers – surfing through the IVR (this could be challenging though?!) – finalizing your task via IVR or Agent. Contact centres are old as Cards so both could be considered grandparents of Digital Banking, so deserve respect and understanding. CC...
04 June 2015 /retail
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
03 June 2015
One of the most important digital assets a bank can have is the Web Site, may be the most important of all. It is the bank's digital main gate from where our customers come to know about bank’s products and services, perform transactions via online banking or buy some financial products. The difference between a good web site and a bad one could h...
01 June 2015 /retail
Digital Banking channels used to be called as "Alternative Banking Channels" (some banks may still do that!), as the name implies they were considered as an alternative to the branches. As of today, as most of the transactions handled by Digital Channels - they are not alternative anymore but the main interaction points with bank clients...
29 May 2015 /retail
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