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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Brett King

Brett King CEO & Founder at Moven

Innotribe's blockchain keynote gets swamped

In Singapore this week, the incredible response to the discussion on the “blockchain” at SIBOS Innotribe is indicative of a massive shift taking place globally in banking today. FinTech, or Financial Technology, is taking over the world of banking and financial services as most of what we’ve thought of as banking is now simply become software. Sof...

Manish Kumar

Manish Kumar Director at PUMA Consulting Limited

Mobile and Wearable Payments: Buddies or Challengers

The tech flings with wearables or long term association with mobile? The ubiquity of mobile or novelty of wearables? Whatever the factors be it is clear that both these channels are on their way to become prominent form factors in the payments world. While wearable devices are evolving its perfect use cases, Mobile phones are almost omnipresent gl...

Retired Member

Retired Member 

System failures: addressing the elephant in the room

The banking industry has a history of suffering system failures, but little has been done to prevent this type of disruption happening again. Is better business continuity the way forward in an era of risk and uncertainty, and should banks do more to plan for this? A technical glitch that left 275,000 HSBC customers from receiving their monthly sa...

/payments /regulation

Vikash Kumar

Vikash Kumar Director at Acuity Knowledge Partners

Boost Relationship Managers’ performance through Digitization

Being a Relationship Manager Relationship Managers (RM) are always on the move and it is vital that they have access to all relevant information to excel in this fiercely competitive banking landscape. Over the years, the role of RMs is evolving along with banking technology. During my tenure with Banks as a RM, I seldom had answers to customer qu...

Alex Noble

Alex Noble Account Director at McAfee

How UK payments were changed by London Transport

Payments are evolving at a staggering rate. Yet despite the hype around the new payment methods, the way a 150 year old transport network has driven payments adoption is perhaps as significant. The adoption of contactless by London’s transport network has been one of the understated but major drivers of the adoption of contactless technology in th...

/payments /retail

Retired Member

Retired Member 

It’s all 'bout digitalisation, 'bout digitalisation, no paper

Digitalisation is it an opportunity or threat for mortgage lenders ? Well I believe digitalisation is an opportunity, but for many lenders it could turn out to be a threat if they do not respond to the challenge to build a digital strategy and deliver a digital proposition. So, what do we mean by the term digitalisation? One definition is to take a...

Abhishek Chatterjee

Abhishek Chatterjee Managing Partner at Gartner Inc.

Apple event 2015 - Name of the game is Innovation and Collaboration

Recently concluded Apple special September product lunch event was full of announcements. It covered all product segments - iWatch, iPhone, iPadPro, AppleTV. Some of the upgrades are incremental, some are transformational and most importantly some are collaborative in nature to provide the best value to end customer. Here is my view on each of the...

/payments

Retired Member

Retired Member 

Faster Payments: gearing up for the New Access Model

In a world where corporate transactions take place around the clock, payment delays are no longer acceptable. How should banks and PSPs prepare for the New Access Model? Since its introduction to the UK in 2008, the Faster Payments Service (FPS) has gained huge momentum. Customers are already seeing the benefits in reducing payment processing times...

/payments

Retired Member

Retired Member 

The new shape of FinTech is making the world a better place

As surprising as this might sound, FinTech might be your best bet if you want to make the world a better place today. Lower barriers to entry brought about by the digitisation of the world are forcing the financial services beast to take a new shape – one that puts a higher premium on giving their customers what they truly need, how they truly nee...

/inclusion

Retired Member

Retired Member 

DIGITAL BANKING Tips - Tip 29: Gamification

“GAMIFICATION” means making the services or products more enjoyable and motivating for the users. Considering the BANKING is not the most entertaining industry in the eyes of the majority, bankers should work harder to deploy principles of Gamification in Banking. However, this could be done – many nice examples of it, together with many failed on...

/retail

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