307 Results from 2023, /retail
Lloyd Buxton Financial Services Sector Lead, UK&I at Cyara
Financial services organisations are increasingly prioritising digital-first journeys to meet their customers’ expectations of a fast and convenient online experience. In this shift toward digitalisation, organisations are rapidly embracing self-service tools, like chatbots, that promise to deliver a convenient customer journey. But one negative c...
17 March 2023 /people /retail Banking
Christopher Colley Industry-recognized CX leader at Financial Services
Five economic outcomes for financial services We are in a watershed moment for financial services. Following the abrupt failure of Silicon Valley Bank — the largest collapse of a U.S. Bank since 2008 — and the extraordinary sell-off that brought Credit Suisse to the brink, it is increasingly clear the tumult of recent years is not yet over. Indee...
17 March 2023 /retail /markets Innovation in Financial Services
Prateek Duhan Senior Consultant at Capco
In his historic ‘We choose the moon’ speech, US President John F. Kennedy stated: “I believe that this nation should commit itself to achieving the goal, before the decade is out, to send a man to the Moon and return him safely to the Earth”. The goal set was specific, attainable and measurable. It was executive leadership of the highest order. NAS...
16 March 2023 /retail /wholesale Banking
Andrew Stevens Global banking and financial services specialist at Quadient
Since the introduction of GDPR in 2018, it’s been clear that consumers have the right to know how their data is being used and that businesses must handle it with care. While the UK seems set to introduce its own data protection bill, it hasn’t changed the fact that it is crucial for organisations to take data seriously. In no sector is this more
10 March 2023 /regulation /retail Banking
Thomas Muth FinTech and Retail Banking Specialist at SoftServe
There seems little doubt that most bankers and technologists now accept the need to modernize oftenarchaic IT infrastructure (or core systems) to deliver the latest technologies that customers today expect. And although there remain concerns over both the potential disruption these projects can create and the security of the required cloud platfo
09 March 2023 /retail /cloud Cloud Migration
Luigi Wewege President at Caye International Bank
When it comes to investment mistakes and significant events, I am often amazed to see how short people's memories are. One would think that where billions have been wiped off private equity, we as humans will take heed, learn from these gigantic events of our recent past, and be more safely diversified. Since a famous late individual said, "W...
08 March 2023 /retail /predictions Disruption in Retail Banking
Retired Member
This year marks the fifth anniversary of Open Banking in the UK. The regulation continues to gain momentum among consumers. At the end of 2022, there were more than 6.5m regular, active users and nearly 250 regulated third-party providers in the UK, compared to 338 across the whole of the European Economic Area. Open Banking has created a number o...
08 March 2023 /security /retail API
Real-Time Payments Market The payment industry is evolving rapidly, and the future looks bright for businesses that can keep up with the changes. According to Fintech Futures, the real-time payment market is projected to grow to $86.89 billion by 2028. This growth will be driven by the implementation of new payment rails that enable faster, more e...
06 March 2023 /payments /retail The Payments Business
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
I have been acting as an independent advisor for the Findyconsortium in Finland (now the public-private Findynet co-operative) since it started in 2018. It aims at implementing a trust infrastructure based on Self-Sovereign Identity and the Trust over IP architecture. Here all citizens, all organisations and many things will get general purpose fa...
03 March 2023 /retail /identity Innovation in Financial Services
The Covid-19 pandemic has profoundly impacted the economy and placed gig and hourly wage workers at disproportionate risks. They are under a microscope and in the spotlight. This is because the job loss and financial insecurity during the pandemic have pushed people to seek new or additional sources of income. And this large influx of gig workers ...
03 March 2023 /retail /inclusion Banking Strategy, Digital and Transformation
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