Bio
As FS Sector Lead for the UKI at Cyara, I enjoy supporting organisations to deliver CX Assurance programmes through the automation of mapping, testing, training, and monitoring of CX journeys.
Experience
Summary
I started my career working on affordability and credit checking solutions for UK Financial Services organisations. Over the last thirteen years, I have been immersed in the world of Customer Experience, delivering back-end and front-end solutions to improve automation and personalisation, reducing the cost and increasing the speed of CX deliverables.