162 Results from 2018, /retail
Ambrish Parmar Digital Leader, Strategist, at Thought leader and Start-up Advisor
Time to read: 5 minutes The rise of the algorithm | governed by the algorithm Last week the UK Regulators’ (FSA and PRA) jointly issued a significant individual penalty and organisational special requirements sanction against a UK universal bank for conduct violations*. Having occupied senior leadership roles on a number of UK conduct risk/past bu...
20 June 2018 /ai /retail Banking Strategy, Digital and Transformation
Time to read: 5 minutes The strategic quote … A strategic inflection point is that moment when some combination of technological innovation, market evolution, and customer perception requires the company to make a radical shift or die. Andy Grove, Only the Paranoid Survive … setting the scene I have covered, within a number of complementary post*; ...
19 June 2018 /retail Banking Strategy, Digital and Transformation
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
Monzo, the British neobank, this week announced an integration with one of the world’s largest automation platforms, IFTTT. Their objective is to give customers the freedom to build their own integrated services, bringing together their devices, apps and financial data. For example, customers will be able to reward themselves every time they visi...
12 June 2018 /retail Digital Banking Trends
Anthony Walton CEO at Iliad Solutions
Nobody should rejoice in the problems faced by TSB in its migration to the Sabadell system. TSB’s customer base has suffered, the bank’s reputation has been hammered and, inevitably, fraudsters have taken advantage of the situation. Alongside the problems faced by TSB and its owners, the industry as a whole has suffered. Every time this sort of ...
12 June 2018 /retail Innovation in Financial Services
Rakesh Chhabra Assistant Vice President at Genpact
In the last few years, most of the boardroom discussions have echoed the word “digital first”, thanks to internet initially and smart phones later. The strategies around customer centric approach have also evolved from having a CRM system in place, providing multiple channels to interact, creating a seamless experience through multiple channels an...
11 June 2018 /ai /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
Loyalty programs give reward points to consumers for making purchases and let consumers redeem their reward points for gifts. By their very nature, reward points look like an alt-coin and quack like an alt-coin. Now, thanks to blockchain, reward points can pass the Duck Test and become an alt-coin. I've heard of a few platforms that help brands bu...
05 June 2018 /retail
Nadia Benaissa CMO at Fidor
GDPR might have seemed like a massive administrative burden over the past few weeks but it’s a wonderful opportunity to provide a better experience for your customers. Over the past couple of weeks, for people in Europe, the emails have been relentless, the tone varying from wheedling and whimsical (‘Don’t leave us this way’) to brusque (‘Urgent ac...
31 May 2018 /regulation /retail
Naresh Kurup Director - Marketing at CustomerXPs
Fintech has brought unprecedented disruption in the financial services ecosystem. While traditionally, fintech was used for back office functions by leveraging software to help banks manage customer databases, execute transactions and handle accounts, today it has DIY modes where customers rely less on a brick and mortar bank for their banking nee...
30 May 2018 /retail Fintech innovation and startups
Sarah Jackson Director at Equiniti Credit Services
The mispricing of risk in consumer credit is a threat to all lenders, particularly those that lack flexibility, explains Sarah Jackson, Director, Equiniti Credit Services. Years of low interest rates and fierce competition in the UK credit market has created a price war. Lenders are using cheaper loan products with wider consumer appeal to retain e...
25 May 2018 /regulation /retail Fintech
Retired Member
The Anti Money Laundering (AML) space is like a double edged sword that dangles on Banks. While on one hand the regulations are getting more stringent, on the other hand, fraudsters are always finding loopholes in bank's processes, procedures and patterns to go undetected with their money laundering activities. Hence, Banks need to up their effo
23 May 2018 /retail Financial Risk Management
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