Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy.
Supporting criminal activity and risking substantial fines from regulators that also damage their reputation are not things any financial institution aspires to. Yet many are exposing themselves to su...
Compromising quality for speed, trimming services to pinch pennies, and limiting payment options to cut costs may inflate profits momentarily, but they can erode your most valuable asset: customer tru...
According to figures from the World Trade Organization (WTO), SMEs make up over 90% of businesses globally as well as 60-70% of employment. That isn’t just the backbone of most economies, it’s nearly ...
When it comes to financial services, the tech landscape is changing rapidly. For many, it can prove difficult to keep up with the pace, let alone position themselves at the forefront of the digital re...
Modernising the tech stack is fundamental to becoming a Modern Mutual – prioritising automation, channel consistency, seamless customer experiences, and leveraging insights from data. Whilst modernis...
Artificial Intelligence (AI) and generative AI continue to make headlines. As Chat GPT marks its first birthday, the technology behind it, Large Language Models (LLMs), continue to show a wide range ...
To navigate the complex landscape of channel strategy, Building Societies must consider their core mission of serving diverse customer needs while adapting to changing technological trends. How do Bui...
Credit unions are member-owned, non-profit financial cooperatives that provide a wide range of financial services, including everyday banking, and savings accounts, loans, credit cards, and investment...
Any product is created to fill a gap experienced by an ideal customer persona. Loans, for example, are offered to customers facing financial difficulties or cash flow crunches. However, they often com...
How long does it take Building Societies to update products on the back of rate changes? Rapidly responding to market rate changes is critical for staying competitive, maintaining commercial stability...
Hello there, e-commerce enthusiasts! If you own an online store, you understand how critical the checkout experience is to the success of your company. And this is where the unsung hero of internet p...
Today, consumers and households are faced with mounting economic pressures, as they continue to struggle through the unpredictable financial shifts of the past eighteen months. The FCA’s Financial Li...