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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
Everyone’s talking about enterprise (business) governance. Typically conversations focus on the application of structured controls across the enterprise to ensure enterprise-wide collaboration between...
The Financial Services Club released their latest survey research last week – The Changing Face of Payments 2013. The survey had responses from 450 financial services professionals in a total of 63 c...
Exponential A year after the iPhone was launched, Nokia's CEO Olli-Pekka Kallasvuo was still bullish: “iPhone is a niche product.” Five years later, Nokia lost its mobile crown to Apple. What didn'...
Yesterday, given that it was a Monday, was an interesting day in the UK. We confirmed that we had exhumed Richard III and then George Osbourne had this to say. “Payments systems sit at the heart of t...
Banks don't even show up on Booz & Co.'s Global Innovation 1000 spending report. They are lumped in to the "other" category of all industries except the top nine. All of the other indus...
Reports on customer loyalty may differ on the exact number of people who are changing banks, but they all agree that customers are getting more promiscuous. The bad news is that I don't think we've se...
Today I saw the most effective piece of advertising ever on a cash machine. I rolled up to a Tesco ATM – a nice new NCR device with a video display that normally has a few rolling ads for the superma...
TeliaSonera (the leading Nordic telco) announced this week in Finland that they will increase the charge for sending paper invoices to corporate customers from 5 to 10€. Consumers are charged 1,90.
If I was a Financial Director of a medium to large sized business there should be some alarm bells going off right now concerning moving to mobile devices. Especially if you have invested a huge sum o...
In a recent interview, Larry Page shared his view on the secret of Google's success - make your product TEN TIMES better than your rival's. Last week we sent limited information on one of our forthco...
The Payments Council announcement that they will launch their industry-wide mobile payments service is the springboard for mass adoption of mobile payments in the UK. I have to admit a professional i...
STRICTLY CONFIDENTIAL We share secrets with other people daily, from trivial "I've just heard that..." gossips to stuff like "My best friend's girlfriend is pregnant. By me." (LEGA...