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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Stanley Epstein Associate at Citadel Advantage Group
The term ‘Digital Banking’ is, to my mind, one of the most miss-understood concepts in the financial world today. Ask any group of 21st century bankers and you will get more definitions than there are member of the group. And this confusion of definition is one of the reasons why there a lack of fire and enthusiasm for the whole idea. Many simply ...
12 January 2015
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
Change in human behavior - to be precise. Only when the next person is changing his/her behavior does innovation actually materialize. This is probably too self evident. Also that change is both enabled and driven by exponentially more capable IT. We need something to change into. Simplified - experienced - roadmap: 1. Create service or tool that ...
10 January 2015 /payments
Retired Member
I recently caught up with Jonathan Vaux Director, New Digital Payments and Strategy at Visa Europe, to discuss the trends he observed over 2014 and the outlook for 2015. In short, 2014 has been a really powerful year for payments innovations. I summarise some of the main points from my interview and welcome your comments on how you saw NFC and con...
09 January 2015 /payments
As mobile penetration reached 106% , and effectively 60% of people in Zimbabwe now have access to mobile services, mobile operators have gone a step further. They now offer people safe and convenient ways to transfer money, pay for electricity and basic services and last but not least, add much needed top-up to their own mobile phones, or those ...
07 January 2015 /payments
Abhishek Chatterjee Managing Partner at Gartner Inc.
Last decade saw automation of back office business processes through BPM technology adoption in 3 distinct areas - document-centric BPM, human-centric BPM and Straight through Processing (STP) with integration-centric BPM. We have seen extensive back office use-cases like payments reconciliation, customer on-boarding, KYC, anti-money laundering (A...
05 January 2015 /retail
Marketing has come off age in last couple of decades. Before e-commerce started, marketers predominantly used outbound marketing (both for B2B and B2C) to reach out to prospects via offline and electronic (mostly TV and Radio) channels. With the evolution of Internet, e-commerce; proliferation of Digital channels and payment services in last 10-15 ...
04 January 2015 /retail
There is a fair chance that structured e-invoicing (not e-mailed pdfs) will get close to 100% at least in Finland this year. Then I mean share of enterprises that use e-invoicing more or less. The reason for this optimism is: 1. There are some 300 000 enterprises - and service providers have signed up close to 350 000 (banks have the lions share of...
03 January 2015
Brett King CEO & Founder at Moven
2014 was the biggest year in FinTech by far with billions being invested globally, which is to be expected in a global growth sector. But how much was invested globally in FinTech this year? It depends on how you classify FinTech. StrategyEye estimated that there was $2.8Bn raised in 2014 via venture capital investments in FinTech. However, this do...
24 December 2014 /startups
Today's customer expects a uniform and relevant customer experience across channels. Nowadays it is common for a customer to traverse through multiple channels to complete a transaction. For instance, a typical banking customer starts his/ her journey at the branch, moves on to the web to initiate a process, tracks the status on mobile, accesses c...
18 December 2014
Hitesh Thakkar Technology Evangelist (Financial Technology) at SME - Fintech startups (APAC and Africa)
Banking services in India has come long way from being BAM (Brick And Mortar) in 80s of ledger based paper transactions to electronic arcades of Core banking, IVR, cards, ATM, Net banking, Cheque and Cash acceptance and processing, Call center, BI...mobile banking, Social media..P2P.. and more from 2000 to 2014 and going towards Digital Banks. All...
12 December 2014
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