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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Social CRM has been one of the hot topics for banking in recent years, especially after the strong existence of Social Media in our lives took place. From the banking point of view, it represents the change from marketing to engagement in terms of customer relationship management. While Traditional CRM is fed by the customer data inside the bank, ...
12 July 2015 /retail
A few weeks ago I had an interesting conversation in my children’s basketball club. The club manager explained that recently they have changed their approach to set up teams of young children. Traditionally, they used to set up teams considering individual skills, trying to get the best technical combination and achieve the highest performance gro...
11 July 2015
When Google first launched Google Wallet, they allowed users to link to it any card of their choice. I explained why that approach was not sustainable long-term. I have a deja vu now with Barclays' bPay: they allow for bPay account to be topped up using any UK card. I do understand that Barclays are using their own acquiring arm for those top-up...
10 July 2015 /payments
WHY CLOUD MATTERS: When we think about cloud, the things that usually come to mind are cost savings, outsourcing & Infrastructure as a Service (IaaS). While cost saving benefits are relevant, cloud adoption has a much larger strategic value proposition tied to the Digitization Of Financial Institutions, summarized below. Cloud is omni-present ...
07 July 2015 /security
Alex Noble Account Director at McAfee
Today’s situation in Greece is bad for all parties and for once the media are using word “unprecedented” correctly. There have been currency union crises before (such as the Latin Monetary Union, from which Greece was expelled in 1908 for debasing its gold coinage) and banking crises before. Yet it is possible that this may be one of the last fina...
07 July 2015
Charmaine Oak Co-Founder/Director at Shift Thought Ltd
This weekend as we joined in wishing our American friends and family around the world a wonderful Independence Day, my thoughts turned to how Payment Systems are changing in historic ways in America, in many ways setting off a chain reaction that will transform the way we transfer value, not just in the US but world-wide. The danger was that the l...
06 July 2015 /payments
When I first entered the remittances industry the separation of these two industries was seen to be one of the laws of the universe, just as mobile was isolated as the solely desired channel for which new silos had to be built. I wrote The Digital Money Game to address the issues I foresaw with the convergence of industries and services into a mul...
02 July 2015 /payments /retail
In honour of Canada Day today, I fell to thinking about how mobile payments may be able to help folk lead happier lives, for instance by providing more opportunities to enjoy things exactly the way we like them, through the great things technology can now do for us. Chances are if you live in Canada you will probably already be waving you card to ...
01 July 2015 /payments
Britain’s next generation challenger bank has just received a banking license. Atom aims to take 8 million of the 64 million accounts in the UK, for which purpose it has secured £25 million of investments with an additional £75 million in line to be raised later this year*. More interestingly, Atom will start with mobile banking only, adding on-li...
30 June 2015 /retail
The Faster Payments Scheme Limited has worked hard to understand the access challenges to Faster Payments, and they’ve discovered two distinct groups of users: those requiring Immediate/ Real Time payments for their customers, and those needing Same-Day (Value-Dated) payments for their customers. The Scheme believes the New Access Model will appe...
26 June 2015 /payments /retail
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