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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Retired Member
Banks love to win. So do customers. Gamification truly takes off when customers see the real value gamification can give to them. To that end, I would like to examine how gamification drives customer value. In short, value for customer can be grouped in two broad categories, social and financial. Let me take a second to explain by what I mean ...
02 June 2014
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
Over 6 million e-banking contracts in a country with 5,5m people - and there is a monthly fee. And transactions just keep growing..
26 May 2014 /payments
Spear phishing is a powerful fraud technique. The objective is to get sensitive/confidential data which can then be used to mount at attack. A combination, for example, of my home and mobile numbers, as well as my work and personal email addresses is a valuable tool in "capable" hands. Obtaining such data is not easy, but Siri can help. ...
23 May 2014 /security /payments
The most natural thing in the world is to reuse e-banking credentials, ready HABIT and TRUST for public sector and other 3rd party services when strong identification and/or contract signing is needed. Saving money and nerves - big time..
19 May 2014
Almost all enterprises in the country signed up (336.000). Huge growth in transactions. Consumer volumes exploding this year as direct debit features have been integrated.
19 May 2014 /payments
Chris Errington Semi-retired at None
I sat in on an interesting case study discussion at the London SWIFT business forum last week about the use of extended remittance information (ERI) to improve automation of accounts receivable and payable. HSBC, BNP and Orange spoke about a successful proof of concept they carried out which demonstrated the value of using ISO XML messages (specifi...
13 May 2014 /payments
With the UK parliamentary elections only a year away, the shadow Financial Secretary to the Treasury Cathy Jamieson MP has set out Labour’s views on retail banking and the payments market in particular. Speaking at a payments industry dinner last week at the Armourer’s Hall, she couldn’t resist pointing out that as a Labour politician locked in a ...
09 May 2014 /payments /retail
Virtual assistants might be transforming how banks deal with customer queries, but quantifying that the best advice and the right answer is given each time, isn’t always as simple as it seems. With most virtual assistants it’s possible for an organisation to easily see when a problem has occurred just by looking at the unresolved queries – ones tha...
08 May 2014 /retail
Brett King CEO & Founder at Moven
In a recent UN/ICAO commissioned survey on the use of signatures in passports, a number of countries including the UK recommended phasing out the long held practice because it was no longer deemed of practical use. More significantly, however, is the emerging trend that has some parents, educators and lawmakers espousing their concern – when aske...
05 May 2014 /retail
John Cant Managing Director at MPI Europe Ltd
With eye watering fines and the threat of deferred prosecutions, many banks have been working hard to solve the problems of correctly identifying and screening clients for financial crime purposes over the last few years. As they have done so, it is clear that a number of parts of this process are common across banks and so potentially could be pr...
26 April 2014 /regulation
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