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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
I had an interesting discussion with Bob Howard (BBC Money Box) this morning concerning the current situation with GetCash service by NatWest. At the end, I felt that it would be important to draw a ...
Public endorsement of the British banking system has certainly taken a hit in the last few years. The crisis of 2008 has eroded confidence in the traditional outfits, creating an opportunity for start...
1. Mr Same Guy yesterday. In the old days – when we launched PC-banking for SMEs and private customers (1982) at Union Bank of Finland we lived with the false impression that we had private and corpor...
In June this year, NatWest and RBS proudly announced the arrival of the new era of cardless ATM withdrawals. In my comment on that page, I explained that any OS-only financial solution is "almost...
Less than a week ago, Finextra's News section ran a press release by Emu who promised a Holy Grail alternative to Square and iZettle - no dongles, and (almost) no charges (Emu's Web site does promine...
Baby Boomers and Gen-X have in common the need to experience life in all it’s glory. Whether that is born out of a sense of adventure, the need for tactile feedback or in the sense of face-to-face soc...
When it comes to payments, London taxi is an interesting microcosm. A few years ago, cash was king and cabbies didn't look elsewhere - it is rumoured that many black cab drivers were filing their tax ...
Last week I had a bizarre conversation with someone who claimed to be "Head of European Business Development at Vodafone" (a big guy with a beard and Vodafone-red rimmed glasses - give me a ...
We always strive to be first. For some people it becomes an obsession. It becomes their reason for living. Their reason for cheating... nobody remembers second they reason. This seems to be the wa...
Recently I was talking to the department head of a leading bank. She told me that her salespeople were using iPads. "Great, What do they use them for?", I asked her and she said "To...
It occurred to me the other day that in a world where everything seems to come in cycles, market data appears to be no different. If you go back as far as I do in this business and I’m guessing that ...
It took almost two decades for credit card payments (followed by debit cards) to become globally ubiquitous, so it might be reasonable to think that a paradigm shift at the POS will take years to beco...