ABN Amro has signed a five-year contract with Avaya to support the Dutch bank's migration to Internet Protocol (IP) telephony across 14 countries.
The project entails a complete technology update, including systems and software to provide a significant proportion of ABN Amro employees with access to advanced IP-based communications applications across the bank's branch offices, headquarters and contact centres worldwide.
Under the ne infrastructure, mployees will be able to synch their mobiles with their desk phones, route calls to desktop PCs and laptops, and log on to any phone in the corporate network. Collaborative work will also be encouraged through the introduction of networked voice messaging across locations and multi-party conferencing applications.
The bank's customer contact centres will also receive updated software for faster routing of calls and quicker access to service data.
Under the terms of the contract, Avaya Global Services will provide outsourced management of the project.