Avaya

11 results about this entity

Period: 06 Jul 2005 - 15 Feb 2021

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/cloud

Emirates NBD to implement cloud communications package from Moro

Moro Hub (Data Hub Integrated Solutions LLC), a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (DEWA) in collaboration with Avaya, has partnered with Emirates NBD Bank to provide the bank with an omnichannel platform – Moro Connect.

/retail

Standard Chartered partners Avaya for CX transformation

Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives.

Florius revamps mortgage process with Avaya

Avaya Holdings Corp. (AVYA) today announced that Florius, a division of ABN Amro, now enables customers to quickly complete all aspects of the mortgage process with new, expanded self- and assisted service capabilities provided through the company’s website.

Avaya scores customer engagement deal at Taiwanese digital bank O-Bank

Avaya announced today its communications technologies have helped O-Bank (Wangdao) become Taiwan’s first, all-digital, online-only bank.

Speakerbus turret labelled Avaya-compliant

Speakerbus, a leading specialist provider of voice communications technology, today announced that its iTurret v2.5 is compliant with key unified communications solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

Channel management key priority for banks as consumer contact points proliferate

Channel management key priority for banks as consumer contact points proliferate

UK consumers used an average of 6.2 channels to do business with their banks in 2014, driven by a surge in uptake of digital and social communications tools.

Brits wary of bank call centre security

Brits wary of bank call centre security

Britons have little faith in the ability of banks to look after their personal information, with call centres seen as a particularly weak link in the security chain.

Bank of Moscow brings call centre staff to the branch via video conferencing

Bank of Moscow brings call centre staff to the branch via video conferencing

Bank of Moscow is rolling out video conferencing technology from Avaya at branches so that customers can to talk to call centre staff 24 hours a day.

Deutsche Bank overhauls telecomms with Avaya

Deutsche Bank overhauls telecomms with Avaya

Deutsche Bank has selected technology from Avaya for a global telecommunications consolidation project covering 3100 buildings in 72 countries.

ABN Amro calls on Avaya for global IP telephony project

ABN Amro calls on Avaya for global IP telephony project

ABN Amro has signed a five-year contract with Avaya to support the Dutch bank's migration to Internet Protocol (IP) telephony across 14 countries.

ING Direct implements Avaya call centre technology

ING Direct implements Avaya call centre technology

ING Direct, the Internet and phone banking arm of Dutch bank ING, has implemented an IP telephony system supplied by Avaya at its call centre in Cardiff.

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