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Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers
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Transaction banking is no exception to the unprecedented challenges that the banking and financial services industry faces today. With traditional business margins eroding consistently, banks are looking to contain costs, eliminate inefficiencies and streamline operations in every function. Moreover, to match the agility of non-bank entrants such ...
21 March 2018 /wholesale
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
Economy of Repetition has for long been a huge lever when it comes to speed up adoption of new services. A familiar and often used tool is what customers and citizens at large have the right to expect. We experienced this when actors in both the public and private sectors started to use e-banking login-tool-based e-id services. Now this is omnipres...
13 March 2018
Having got involved in both robotic and cognitive automation in banking, I am coming across several interesting, deep questions. For example, robotic process automation (RPA) is touted as a great choice where the business case for automation does not make the cut for IT to take it up. This requires careful thinking. Shouldn't the threshold to push...
12 March 2018 /ai
It’s no secret that everything is gradually making its way online, be it the weekly food shop, ordering taxis or searching for your next home. All of these and more can be conveniently done anytime, anywhere from a smartphone – and we know that banking is no exception. It was revealed in January this year that Hull will lose its last remaining Co-...
05 March 2018 /retail
Freddie McMahon Director Strategy and Innovation at DF2020 Ltd
Some interesting research from multiple sources are providing lead indicators into why the future of organisations will become a blend of human and chatbot workers. More and more people are using chatbots. Some may not realise they are using chatbots as it is seemingly so “natural” in a digital nice way! This is especially the case through advance...
02 March 2018 /ai
For quite some time it has been clear that data is the new oil (not the best term - as oil is consumed while data improves when used) and trust the new currency. The opportunities to improve services and productivity by new levels of AI are immense. But how the next phase should play out concretely and how soon has to many been shrouded in mystery...
28 February 2018 /ai
Is it too frustrating to wait for an outcome on your mortgage, credit card OR a personal loan application? New age customers, expect a ‘Near real time onboard and transact’ experience and don’t shy away from opting out of the application process if they experience excessive waits. Not to mention, this leads to high abandonment rates (~50-80% in ca...
21 February 2018 /retail
Jeremy Light Co-founder at Fourdotzero
With 2018 well underway, I have had time to reflect on what to expect in the ever-changing world of payments this year. My reflections are split into New Trends, Growing Trends and Ongoing Trends, with this blog focusing on the New Trends. These are the trends that may be familiar to some, but are becoming established and are likely to become evide...
19 February 2018 /payments
Naresh Kurup Director - Marketing at CustomerXPs
With increasing diversity in the banking customers’ age groups, needs, values, priorities and perspectives, banks interact with several ‘generations’ of customers. Multigeneration banking evolved from the need for providing personalized and unique experiences to a variety of customer segments. Changing demographics, incomes, attitudes and behavi
19 February 2018 /retail
Fall in love with the problem. For example: 1. Too low productivity In a global open economy it is obvious that innovations for better productivity (which also mean better service) are needed. The data driven networked economy is opening up new opportunities on an expontial scale. PSD2 has been showing the direction for all sectors. By standardi...
31 January 2018 /ai
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